Reviews - Page 20

When my laptop's hard drive failed, it took a month to get a new laptop because of the backlog of laptop orders for on-line classes during the pandemic. Fortunately with my CLO synced iPhone, I could function with my contacts, calendar, and task list. When the new laptop arrived, I found out that my Outlook file in my File History was corrupt, and the newest version I could recover was 5 months old. But with the help of Thomas M., I was able to sync my iPhone to it, fully recovering my contacts, appointments, and task list. Glad to have CompanionLink with the friendly, dedicated help of Thomas M.!

I purchased an upgrade for my CompanionLink for Outlook today and just couldn't get it to work. After calling Tech Support, Renee was on the other end, and very kindly and patiently walked me through a series of checks and settings and got me up and running. She was friendly, helpful and knowledgeable.

Gotta say at first I was hesitant to d/l and install this product, but I went full speed ahead. I ran into a couple of bumps, so I contacted support and I actually got a live, human being, English as her primary language to call me!

Renee C. was very thorough in finding the problem (all caused by my ignorance in the setup area), and was professional, friendly, understanding, helpful, knowledgeable, and very caring; she made sure everything was running smoothly before ending the session.

The product is great and the support is stellar!

Goodbye Act, hello DejaOffice/Companionlink Express!

PS - a couple of emails back and forth with Matthew R were very good, too.

Saved my outlook contacts and calendar after a corporate switch. Beyond important to me!

Renee is the best.... Customer support reps don't get any better in any firm. She was so incredibly patient with working through a very difficult issue that I had. The entire time it seemed like she was sitting next to me reading my screen with me and working through instructions. So kind and so patient. I very much appreciated that, unlike other reps, she used the same specific terminology to make it easy for me to understand her directions.

Renee was OUTSTANDING!!! Very helpful, worked through my issue quickly and knowledgeably and am now syncing away. . .This level of service is one of the reasons I have been a CompanionLink customer for years. . .

Tech support on phone walked me through re-installing on a new device and on to desktop, updating via DejaCloud. Very clear, very patient, very effective.

Best company and best people ever! Been using palm pilot and now companionlink for 30 years, Its great to be able to support a company as dedicated to its craft and people as they are. There is no other tech support that comes close.

The CL tech support is excellent despite being 19 hours behind, email responses take a little bit longer! Renee has been very detailed and provided numerous easy to understand emails over a period of nearly 3 weeks. Trying to sync a new laptop & phone plus my tablet was all too much for me so finally phone help was needed and provided. She was very clear and friendly with a good sense of humour. Thanks Renee.