Support Volume Warning
Many of our customers went holiday shopping on Black Friday and Cyber Monday and are needing to configure new phones and new PCs. This has caused a high volume of support tickets. We encourage all our customers to take advantage of these guides:
We strive to answer all phone calls and emails within one business day.
December 2020 Holiday Schedule
Thursday December 24 Close 1 hour early at 2:30pm Pacific
Friday December 25 Closed for Christmas Day Holiday
Thursday December 31 Close 1 hour early at 2:30pm Pacific
Friday January 1 Closed for New Year's Day Holiday
Free Support: (503)243-5200
Premium Support and Sales: (503)243-3400
Hours 7:00am-3:30pm Pacific Time, Monday - Friday
Use the form below to submit a ticket.
Support End of Life: CompanionLink 5 (Nov 2013) has reached end of life. We will no longer provide free telephone support for this version. Downloads are still available on our downloads page.
When you call, please know your PC Software, Sync destination (phone model), and Sync Method (USB, Wi-Fi, DejaCloud).
Hold for the next available technician. If you hold for 20 minutes, you will be asked to leave a message. We will return all calls. We try to respond to all messages within one business day.
While holding please check the tech tips to the right. Also please consider your options for the sales line (order or registration issues), for email support, or for premium support.
Submit a ticket using the form below. A technician will reply quickly.
Email support tickets can be handled evenings and weekends too!
One-time setup help by our team of experts.
We will log in to your PC and set everything for you.
Special support phone number. We can log in to diagnose.
Support coverage for 12 months. Direct access to our experts team.
7am-3:30pm Pacific Time, Monday - Friday
Registration, Ordering, charge card questions, and Administration
CompanionLink Software, Inc.
838 SW First Avenue, Suite 530
Portland, OR 97204
Our support team sits in our office in Portland, Oregon (USA). We aim for quick responses and accurate information. During peak hours, submitting an Online Ticket can result in a faster and more detailed resolution of your issue.
Please fill out all highlighted fields before submitting a support ticket.
Please only click once, maybe take a few seconds to process.