iOS 10 USB Sync:
The iOS 10 update breaks USB Sync. USB Sync is outside Apple's development area. With each major update, we need to update the system to handle USB. This should be fixed by October 1. If you need to sync use Wi-Fi or DejaCloud.
Hours 7am-3:30pm Pacific Time, Monday - Friday
Please be ready with your PC Software, Sync destination (phone model), and Sync Method.
Hold for the next available technician. If you hold for 20 minutes, you will be asked to leave a message. We will return all calls. We try to respond to all messages within one business day.
While holding please check the tech tips to the right. Also please consider your options for the sales line (order or registration issues), for email support, or for premium support.
Submit a ticket using the form below. A technician will reply quickly.
Email support tickets can be handled evenings and weekends too!
One-time setup help by our team of experts.
We will log in to your PC and set everything for you.
Special support phone number. We can log in to diagnose.
Support coverage for 12 months. Direct access to our experts team.
7am-3:30pm Pacific Time, Monday - Friday
Registration, Ordering, charge card questions, and Administration
CompanionLink Software, Inc.
838 SW First Avenue, Suite 530
Portland, OR 97204
Our support team sits in our office in Portland, Oregon (USA). We aim for quick responses and accurate information. During peak hours, submitting an Online Ticket can result in a faster and more detailed resolution of your issue.
Please fill out all highlighted fields before submitting a support ticket.
Please only click once, maybe take a few seconds to process.