CompanionLink Support - Contact Us

Call or email us. We're happy to help.

Winter Storm Advisory - January 2017
A series of winter storms have affected the Portland Metro area this week.
We will have support technicians and sales administrators working from home.
If you hear a voice prompt, please leave your information. Our technicians will return your call.

Act! v19 Release - January 2017 - Click here for Act! v19 Release Guide

Technical Support

Free Telephone Support

Support: (503)243-5200

Hours 7:00am-3:30pm Pacific Time, Monday - Friday


Effective in 2017: If you have a new phone or a new PC, and you have not upgraded to CompanionLink 7, please upgrade before you call. If you use DejaCloud, a current DejaCloud subscription provides the same benefits as an upgrade.

Click here to check your upgrade status.

Upgrading gives you important new features which are needed to handle newer phone and pc software releases.

We will provide free technical support for older purchases if you are using the same phone, PC software, and Windows version as the time of your purchase.

Please be ready with your PC Software, Sync destination (phone model), and Sync Method.

Hold for the next available technician. If you hold for 20 minutes, you will be asked to leave a message. We will return all calls. We try to respond to all messages within one business day.

While holding please check the tech tips to the right. Also please consider your options for the sales line (order or registration issues), for email support, or for premium support.

Email Support - Free 24/7

Submit a ticket using the form below. A technician will reply quickly.
Email support tickets can be handled evenings and weekends too!

RunStart Configuration Service - $49

One-time setup help by our team of experts.
We will log in to your PC and set everything for you.

Premium Support - $129

Special support phone number. We can log in to diagnose.
Support coverage for 12 months. Direct access to our experts team.

Sales, Licensing, Administration

Sales: +1(503)243-3400

7am-3:30pm Pacific Time, Monday - Friday

Email: sales@companionlink.com

Registration, Ordering, charge card questions, and Administration

Headquarters

CompanionLink Software, Inc.
838 SW First Avenue, Suite 530
Portland, OR 97204
USA

Support Topics

Search Knowledgebase:

Windows 10

Popular

Common Solutions

Outlook (Windows)

Outlook (Mac)

Act! and Act! Cloud Essentials

Palm Desktop

Submit a Support Ticket

Our support team sits in our office in Portland, Oregon (USA). We aim for quick responses and accurate information. During peak hours, submitting an Online Ticket can result in a faster and more detailed resolution of your issue.

Please fill out all highlighted fields before submitting a support ticket.

Database:
Device:
Sync Method:
Subject:
First Name:
Last Name:
E-mail:
Phone Number:
Phone Model:
CompanionLink Product:
CompanionLink Build Number: (How do I find this? )
Operating System:

Describe your problem:

Sending Request...
Please only click once, maybe take a few seconds to process.