CompanionLink Support - Contact Us

Call or email us. We're happy to help.

DejaCloud Sync had a slowdown on October 6th from 9am-2pm Pacific time, and a 90 minute outage until 4:30pm Pacific Time. We have new monitoring on the server and DejaCloud Sync has been stable since that time.

iOS 10 USB Sync:
USB sync on Apple iOS 10 is fixed in CompanionLink 7.0. If you already have a CompanionLink 7.0 license, click here to download the update. If you are using CompanionLink 6.0 or earlier, click here to check your eligibility for an upgrade.

Technical Support

Free Telephone Support

Support: (503)243-5200

Hours 7am-3:30pm Pacific Time, Monday - Friday

Please be ready with your PC Software, Sync destination (phone model), and Sync Method.

Hold for the next available technician. If you hold for 20 minutes, you will be asked to leave a message. We will return all calls. We try to respond to all messages within one business day.

While holding please check the tech tips to the right. Also please consider your options for the sales line (order or registration issues), for email support, or for premium support.

Email Support - Free 24/7

Submit a ticket using the form below. A technician will reply quickly.
Email support tickets can be handled evenings and weekends too!

RunStart Configuration Service - $49

One-time setup help by our team of experts.
We will log in to your PC and set everything for you.

Premium Support - $129

Special support phone number. We can log in to diagnose.
Support coverage for 12 months. Direct access to our experts team.

Sales, Licensing, Administration

Sales: +1(503)243-3400

7am-3:30pm Pacific Time, Monday - Friday


Registration, Ordering, charge card questions, and Administration


CompanionLink Software, Inc.
838 SW First Avenue, Suite 530
Portland, OR 97204

Support Topics

Search Knowledgebase:

Windows 10


Common Solutions

Outlook (Windows)

Outlook (Mac)

Act! and Act! Cloud Essentials

Palm Desktop

Submit a Support Ticket

Our support team sits in our office in Portland, Oregon (USA). We aim for quick responses and accurate information. During peak hours, submitting an Online Ticket can result in a faster and more detailed resolution of your issue.

Please fill out all highlighted fields before submitting a support ticket.

Sync Method:
First Name:
Last Name:
Phone Number:
Phone Model:
CompanionLink Product:
CompanionLink Build Number: (How do I find this? )
Operating System:

Describe your problem:

Sending Request...
Please only click once, maybe take a few seconds to process.