Reviews - Page 43

I have been a CompanionLink for Outlook customer for 6 years and through this time have had multiple new laptops, phones, Outlook versions and wifi connections. I use CompanionLink for Outlook for Calendar, Tasks, Contacts/People and Memos/Notes and my entire "life" is seamlessly synched through my devices, currently a Samsung Galaxy Book and S9 phone. From time to time there are glitches (some my fault!) but the support has always been wonderful even with the time challenge of being on opposite sides of the world and me not being too "techy". The team are also very receptive to suggestions. Thank you for the great product and wonderful support.

I have been using Outlook for email for years. I had to change email providers recently because they removed the calendar application which I’m just as dependent on. I spent a long time knthe internet trying to find a way to synchronize the IMAP account with Outlook for contacts and calendars. I followed all the tips provided to no avail and felt so “disconnected” and unorganized. Finally I landed upon CompanionLink for Outlook. It is so reasonably priced I thought it was worth trying. Well am I ever glad I did! It immediately synched everything and does every time I make an update either by phone/internet or Outlook. My life is in synch now and I’m so grateful!

I was having difficulty setting up CompanionLink on a 2nd PC and tried reaching technical support by phone, which is nearly impossible due to the extended wait times. I reverted to submitting the problem by email.

After exchanging a couple of emails suggesting possible fixes to setting up, the support rep (Thomas) suggested setting up a phone call and he took control of my PC. The problem was quickly identified and fixed.

Turns out that it was me who had made the error which I should have figured out in the first place.

Great support when you make the right connection. Excellent product ... I have been using it for 4 years and have had only a couple of issues which have been corrected quickly.

I have used Companionlink for Outlook for a number of years. I have had occasional problems with it - sometimes my finger trouble - and each time the problem was solved by Companionlink support, quickly and effectively. I wish other software companies had such great support.

Solved a persistent sync problem several other techs couldn't. Extremely pleasant and patient. If only all tech support was as good as that provided by Michael K....

Great service! He shot out all the trouble quickly and efficiently.

I bought Companionlink for Google. Perfect for my use. A great software product.

Just wanted to tell you how seamless the new program installed, no glitches, no hiccups (just one from me when I realized that everything worked first time).
Utopia, thanks

Buggy app with multiple problems and glitches at every update - sync frequently doesn't work or leads to loss of records. Tech Support responds to emails within 1-2 business days, however the suggested solutions are rarely helpful. This time they asked me to schedule a phone call, but never bothered to call at the scheduled time.

I was incredibly impressed by CompanionLink's support. I bought their product back in 2014 (four years ago). Last month I replaced my laptop and reinstalled my old 2014 version. It did not work.
I reached out to CompanionLink support (Matt), and he guided me through the steps to get my version working. I was willing to pay for an upgrade to the current version -- as I really depend on this product -- but Matt got my old version working instead. Turned out the issue was Microsoft Outlook and not their product after all.
Some final notes: Tech support was knowledgable -- the problem was complex. The steps were logical (e.g. I was not asked to reboot and reinstall the same product over and over again like other tech support). And best of all - it works now! Awesome. Thank you very much folks!