Registering CompanionLink

NOTE: If you are updating from Companionink 7.0 to 8.0, CompanionLink will auto-register the update for you as long as you use the same e-mail address that you purchased with initially.

How to Register

Follow these steps on the Registration screen in CompanionLink 8:

1. Open CompanionLink
2. Click Register on the bottom left.
3. Enter the first and last name of the license holder
4. Enter the email address used for the purchase
5. Please make sure the 'Purchase ID' field is blank
6. Click 'Verify'

• If no Register button appears, the software has registered automatically.

Registration Troubleshooting

1. If you'e using Windows Firewall, try temporarily disabling it, as it could be blocking the link to our registration servers. Disable Windows Firewall
2. Ensure your license is current with CompanionLink. Click Here to check the current status of your license.
3. If you are using Windows XP or have any other issues, please use the following link to send us an email here.

Updating to a different version of CompanionLink

Follow these steps to update CompanionLink 8.0 to a different version.

1. Open CompanionLink > Click Settings > Advanced > Support tab
2. Click Register
3. Enter your full name and email address if it isn't already there.
4. If there is a number in the Purchase ID field, delete it.
5. Click Verify

Forcing CompanionLink to a different version

If you are still unable to get CompanionLink to the right version, use the following steps:

1. Open CompanionLink > Click Settings > Advanced > Support tab
2. Click Register on the right
3. From the menu that opens, press Ctrl+Shift+Q on your keyboard
4. A small drop down will appear next to the Purchase ID field. Select the version of CompanionLink you are trying to use.
5. Erase the Purchase ID field
6. Click Verify

You will receive a message about your current license, click Yes and when CompanionLink is reopened it should now list the correct version at the top.

Registering CompanionLink 7

Follow these steps on the Registration screen in CompanionLink 7.0. You can access the registration screen in CompanionLink by clicking File > Register. (PC only, view instructions for Mac)

1. Enter the First and Last name of the license holder.
2. Enter the email address you entered when you placed the order. (If you ordered using Paypal, your paypal ID is your registration email.)
3. If there is a number in the Purchase ID field, please delete it.
4. Click the Verify button.

You can install CompanionLink on up to three computers for which you are the primary user.

Your computer will need an active internet connection for registration. If you are experiencing trouble registering your license, please make sure you are using the same name and email address used to purchase the software. Contact our sales department if you are still experiencing trouble with registration.

Evaluation has expired message

If you receive a message stating that your evaluation has expired, click the Register button to permanently register your license. You will not have to re-install the software, and any configuration changes you have made so far will be saved.

You can also request a 14-day extension by clicking the 'Extend' button. Extension requests are processed during CompanionLink business hours.

Using CompanionLink on two or more computers

You can install CompanionLink on up to three computers for which you are the primary user. Follow these steps:

1. Download and install CompanionLink on each additional computer (it will install as a trial version). You can download from http://www.companionlink.com/updates
2. Register CompanionLink on each additional computer. Steps to register are listed above.
3. Configure CompanionLink on each new computer. (Your configuration will not automatically transfer from one computer to another.) For help getting started, view our Setup Guides.

• Please be aware CompanionLink will not allow you to register more than 3 computers under the same license during a one month period.

How to register CompanionLink for Mac

Registration steps are similar in CompanionLink for Mac. Once you install CompanionLink for Mac, open the software. In the Mac's menu bar, click "CompanionLink", then choose "Register CompanionLink".

Enter the same name and email address that you used to purchase the software, then click Verify. Your software should now be registered.