Reviews - Page 16

What is this???
I don't think this should be user issue to pay again.
Reply: Thank you for your review. Since your purchase in May 2010 the following software has been released: Windows 8, Outlook 2013, Google OAuth, Outlook 2016, Google Calendar v3 API, Windows 10, Google People API, Outlook 2019, and Office 365 now renamed Microsoft 365. We have spent more than $2 million in engineering costs to support these new platforms. This is available to you for an upgrade price of $29.95 any time you need it.

When I discovered a glitch in syncing phone with computer 6 months after purchase, they were there to help straighten it out.
Many thanks to Conley H. for his patient assistance.

THE TITLE SAYS IT ALL..EVERY ONE KNOWS WHAT THEY ARE DOING AND WHAT NEEDS TO BE DONE AND MOST OF ALL THEY CAN HELP US ON THE OTHER SIDE UNDERSTAND AND APLY THEIR KNOWLEDGE.

74 years old and resist change! My new phone wouldn't support my old sync software so looked for a software that would support my Galaxy S20 FE 5g. Found Companion Link, installed, and needed only 1 phone call to support and am up and running. Great product and great service.

I have been a Companionlink customer for many years and love it. Had a recent issue when I switched from Outlook 2013 to Outlook 365. Thomas M. was great and provided fantastic support.

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Michael helped me sync OUTLOOK and Google calendars and contacts perfectly. I had challenges in the past and he repaired issues and got it up and running flawlessly!

Just don't count on automatic WiFi synching because it has NEVER worked for me.

Reply: We recommend DejaCloud sync because it is internet based. Wi-Fi sync is dependent on your local Wi-Fi router which often has security measures to block data transfer. Windows firewall also blocks Wi-Fi data. Windows, Android and iPhones all use open Internet connections designed for services like DejaCloud.

I was having a problem with my DejaCloud (the problem was my fault, not the program). The technical support provided by Thomas M. was great - he stuck with the problem until it was corrected.

I just finished a support call with Michael, who provided an excellent experience for me. I am a long-time customer of CompanionLink and really value the product, but when I upgraded a couple of years ago I (foolishly) changed some settings and ended up not syncing my Contacts properly. It was quite messy because I had new contacts in several different accounts and couldn't figure out how to resolve this.

Michael patiently and skillfully walked me through all of the steps to make sure all of the new items were captured, and then clean up duplicates in Outlook, delete the old data in Android and then re-sync nice fresh and clean data. Along the way he was kind enough to teach me what I needed to know about how the software functions.

I am very grateful and now have this huge weight lifted off of my shoulders in time for the holidays!

I regularly recommend CompanionLink to friends and business associates, but until now had not had the opportunity (and pleasure) of using support help.

Thank you Michael... you rock!!