How To Set Up Palm Desktop On Windows 10 and Windows 11

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If you are used to using Palm Desktop, we have provided the links and a guide for setting it up on newer windows. We at CompanionLink can appreciate the simplicity and ease of use of Palm, but please do note that Palm Desktop has been getting less stable. If you have been experiencing stability issues or data loss in Palm, see out below section about our DejaOffice PC CRM Standalone which is a great replacement!

How to Install Palm Desktop 6.2

Palm Desktop 6.2 Download

  1. Download Palm Desktop 6.2
  2. Run the installer. Select Complete Install.
  3. After installation, Synchronization Setup will launch.
  4. Enter a name for your Device.
  5. Select Palm Desktop as your Sync Service.
  6. Exit the Installer.
  7. Right click on the Palm Desktop icon, click Properties then in the Compatibility tab check "Run this program as an Administrator" then click Ok to allow it to write registry settings.

Note: If you get the error "Skipping HotSync could lead to unwanted results." click Yes

How to Remove Hotsync from the Startup Folder in Windows

To stop Hotsync from starting every time you reboot:

  1. Right Click the Window's Start button > Select "Task Manager"
  2. Select the "Startup" Tab
  3. Highlight "HotSync"
  4. Select "Disable"

If you have Palm Desktop files on another computer this guide will help you move it: How to migrate Palm Desktop from Windows XP to Windows Vista, Windows 7 and Windows 8

Relocating Palm Desktop 6 Data files

There is a common issue in Palm Desktop 6 where Palm cannot access the database properly, this is due to logic that worked fine 15 years ago but now on Windows 10/11 it can be problematic. It is advised to move your database to a more ideal location:

  1. Right Click Palm Desktop 6's icon > Select Properties
  2. Select the Compatibility tab
  3. Check "Run this program as an administrator"
  4. Click Apply and close
  5. Locate your database, this is most likely in C:\[your username]\Documents\Palm OS Desktop
  6. Move all the files in Palm OS Desktop to C:\Palm <- create this folder
  7. Open the Start Menu and open Registry Editor (regedit)
  8. Navigate to HKEY_CURRENT_USER\SOFTWARE\U.S. Robotics\Pilot Desktop\Core, look for the Path variable and edit it to be the new file location C:\Palm
  9. Restart the Computer

CompanionLink for Palm Desktop lets you easily sync your Palm Desktop to your Android and iPhone
Click here for an easy way to Sync Palm Desktop to Android and iPhone

How to Install Palm Desktop 4

Palm Desktop 4.1.4 Download

  1. Download Palm Desktop
  2. Run the installer. Choose Complete install.
  3. After installation, the Synchronization Setup will automatically launch.
  4. Enter a name for your Device
  5. If it asks you to choose between Microsoft Outlook or Palm Desktop, select Palm Desktop.
  6. Exit the Installer and Palm Desktop.

Relocating Palm Desktop 4 Data files

In Vista and later versions of Windows, the protected Program Files folder prohibits CompanionLink from accessing Palm Desktop 4's data in its default location, so the data directory must be changed before syncing with CompanionLink.

  1. Right Click Palm Desktop 4's icon > Select Properties
  2. Select the Compatibility tab
  3. Check "Run this program as an administrator"
  4. Click Apply and close
  5. Open Palm Desktop 4
  6. Select Tools > Options
  7. Change the "Data Directory" to a new folder outside of "Program Files" (ie. C:\Palm Desktop)


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