DejaOffice Alarms

This is an overview and troubleshooting guide of alarms in DejaOffice.

DejaOffice for Android

We have been noticing an increase in issues on users of Android 12 and 13, this is mostly due to more aggressive closing of background apps in newer Android versions, like many other apps, if DejaOffice is not running in the background, it cannot generate the alarm. Check the Battery Monitor section for this issue.

Verify the Alarms are Enabled:

1. Open DejaOffice, tap Settings and tap Alarm Settings.
2. Ensure DejaOffice Alarms option is set to Ring in DejaOffice.

• Note: If you cannot set this setting, you need to enable notifications permissions for DejaOffice.

Check the Android Battery Monitor (Alarms only ring when you open the app):

If the Alarms\Notifications are only appearing when you open the App, the Android Battery Monitor is likely closing the app in the Background. To check this:

1. Open Android Settings, Select "Apps" and then Select "DejaOffice" from the list.
2. Tap "Battery".
3. Change the option to "Unrestricted".

• Note: For Android OS's older than version 12, Click Here for the full guide.

Verify the Notification Channel Tone:

1. Open DejaOffice, tap Settings, tap Alarm Settings and select Sound and Vibrate Settings.

• Make sure all DejaOffice notifications sliders are enabled, including the one called "Silent" and "All DejaOffice notifications" on the top
• Go to each option and make sure it is set to default (or alarm) and not silent. You can leave "Sync" as silent
• Try enabling "Override Do Not Disturb" for each entry
• Finally it is possible that your alarms are set to a bad sound, you can try changing the sound of each alarm and see if that helps. Even if you do not use alarm sounds (ie vibrate only), having it set to a bad sound can still cause issues.

Rebuild the Alarms List:

1. Open DejaOffice and tap Alarms. You should see a list of Alarms. If there is nothing here. Continue to step 2.
2. Return to the main DejaOffice menu, tap Settings, and tap Alarm Settings.
3. Tap and Hold "Sound and Vibrate Settings" and select Recreate Notification Channels.

Check the Alarms list again. Should now see a list of the alarms you have set. If not, check the records on the PC and make sure they have Alarms set.

DejaOffice for iOS

If you are seeing issues with Alarms using iOS check the following:

Verify Alarms are Enabled:

1. Open DejaOffice, tap Settings and tap Alarm Settings.
2. Ensure the DejaOffice Alarms is set to "Yes".

Verify the Sound is Enabled

1. Open DejaOffice, tap Settings and tap Alarm Settings.
2. Ensure the Play Sound option is set to "Yes".

• Note: Due to how iOS works, when the DejaOffice app is running we can control what sound is played, however when the DejaOffice app is not running, iOS controls the sound that plays. If you want to change the notification sound that plays when the DejaOffice app is closed this can be done in the Apple Settings app > Sounds and Haptics > Calendar Alerts.

DejaOffice PC CRM

Alarms in DejaOffice PC work well. There are some settings you can adjust to determine if the alarm plays sound and other options, this is in DejaOffice PC CRM > Settings > Alarm Settings Note: You cannot change the sound the alarm plays.