Reviews

Just wanted to tell you how seamless the new program installed, no glitches, no hiccups (just one from me when I realized that everything worked first time).
Utopia, thanks

I was incredibly impressed by CompanionLink's support. I bought their product back in 2014 (four years ago). Last month I replaced my laptop and reinstalled my old 2014 version. It did not work.
I reached out to CompanionLink support (Matt), and he guided me through the steps to get my version working. I was willing to pay for an upgrade to the current version -- as I really depend on this product -- but Matt got my old version working instead. Turned out the issue was Microsoft Outlook and not their product after all.
Some final notes: Tech support was knowledgable -- the problem was complex. The steps were logical (e.g. I was not asked to reboot and reinstall the same product over and over again like other tech support). And best of all - it works now! Awesome. Thank you very much folks!

You guys are amazing. Your product seamlessly syncs, well, just about EVERYTHING! I swear I could sync my car to my toaster to my Galaxy S6 (soon to be a S9) to a wooden pencil. I don't know how you do it, but you do. Your product leaves all others in the dust.

Because of CompanionLink, I'm able to know what is going on when I look at my phone, laptop, desktop, and google calendar. Thank you CompanionLink for keeping me on track!

That's when you call for help and help is what I got and you'll get. Each situation has it's own dynamic so mine likely won't be relevant to yours but the take away is with supports help you'll be back in business.

Thanks and a huge shout out to Jayce in the support dept.!

Alan

Thomas,
I’ve been using CompanionLink for well over 10 years. I had some issues upgrading to CompanionLink 8 and called customer support. Thomas you were just fantastic!!! You are exactly what customer support and the experience should be.
Once again I want to thank you for helping me resolve an installation problem timely. You were knowledgeable, professional and very personable throughout our conversation.
Kudos to CompanionLink for having this kind of technical support in place.
Many thanks Thomas!!!
JC

I've used CompanionLink for more than 6 years, and it worked well for most of that time. At some point, my contacts got corrupted, and changes I made in Outlook didn't get synced to my phone. After I got a new phone, I called for help, and wound up spending probably 5 hours on the phone with Matt over the next several days. And he always followed up with an email to see how things were working. Mostly they weren't! He'd be stumped but then would come back with a new suggestion, ultimately culminating in my switching to DejaOffice. That has solved my issues for now, but the downside is that it syncs with only one device. At some point I'll try DejaCloud to sync with my tablet, too. That's why 4 stars instead of 5 -- for the product. I'd definitely give Matt 5 stars. He was patient, helpful, and DETERMINED to help me resolve my problems. THANK YOU, MATT, for all your help!

Matt,

Thank You for the immediate response to my questions in the email. It solved all my issues.

You are the BEST. Your knowledge and passion of this product is incredible!! You stayed on the phone until everything was completed.

Please let me know how I can tell your Company how very well satisfied I am. It is much appreciated.

Please make sure Matt gets credit for his excellent work.


Respectfully
Nick

Mitchell rocks your support team. he figured out all my complicated issues. give him a raise - or at least a bonus!

thanks so much for the immediate and terrific support. it's one reason I've used your products for a decade. Thanks to Thomas.