Reviews - Page 57

Thomas was wonderful to work with. He gave great direction not only on the desktop setup but on my old Note2 phone. This guy is a Keeper!! I have been a long time CompanionLink customer and the company always treats me wonderful. Highly recommend CompanionLink and their Service. Don't spend hours Like I did trying to fix it myself, CALL Them, they are Great!

Michael helped me install dejaoffice and Companionlink today. He was great. Answered all my questions and showed me how the software works. I am very happy to find a company that delivers more than what was promised. In my opinion, Michael is not paid enough for the service he delivered. He help me, a 65 year old person, with out fail. I could not tell if he was reading a script or a tech manual. If the service he provided was repetitions', he gave me everything needed to use and to be successful in the software. Kudos, to Michael.

It is hard to find great products with the support to boot now-a-days, but CompanionLink consistently provides BOTH.
I have used CompanionLink for years, and can't stop bragging about their PRODUCT, and their SUPPORT as well.
Thanks, once again for both!

I am very impressed with the support I just got over the last couple days. Not only did an engineer (named Thomas) call me back, but he identified a bug, notified the developers, got a new version of the Android DejaOffice app released, and then walked me through restoring all my lost contacts. He was very responsive over email, and called me back quickly as well to make sure I was all good. Just fantastic! Thanks Thomas, and thanks CompanionLink. I wish all my customer support calls went like this with other companies.

Hello:
I'm trying again, as I did not select a star rating on my 1st attempt, and I'm not sure if you received my review. Michael King worked with me on the phone, and determined that my USB direct was not being recognized. He then worked with my WiFi and it did work. He then determined that my Outlook calendar was too old, so he updated it and suddenly everything synced like it used to. With the new W10 PC and the new Nexus 5X phone. Michael King is a true professional and a credit to your organization. I continue to be a grateful and happy CompanionLink customer.

System:

ACT 6.0 (2004) sync with Google, then to Android.

Was having problems syncing with CLX 6.0. Michael suggested CLX 7.0. Downloaded 7.0 which fixed my problem...He stayed with me the whole time during upgrade to make sure the 7.0 solved the problem and that I got it installed correctly. Very knowledgeable and profesional. He as also very pleasant. CL treats their customers fairly!

Through thick and thin (mostly thick!) Michael King persisted and we've solved ("knock on three types of wood" as he says) the longstanding problems of Outlook duplicating to "four-plicating" events (if that sounds nasty, it was!)...as well as irritating multiple side issues like alarms in Deja. Now that doesn't diminish the developer's work but I can well imagine that his persistence (and the logs I provided) helped in that development. Yay team and super-yay Michael!

It is refreshing to have this kind of customer service. 1st world product supported US based 1st world support! Deep knowledge about CL product and able to fix my sync issues. Provided helpful pointers too. Michael stated he has been w/CL for 4 years- also refreshing.

I have used CL Pro for many years and you continue to provide excellent professional technical assistance. A bug-a-boo with ACT 18 required an upgrade to CL7 that is lightening fast to sync. Michael was able to find the correct mapping to eliminate a hidden address field and fixed the dilemma. Many thanks for his pleasant, knowledgeable and proficiency. It is a pleasure to work with this group.

Been using it for years