$129 for 12 months of Premium Support

UPDATE: As of June 1, 2011, Premium Support is now $129.

Free support is great when you have time. But what if you’re in a hurry to get answers?

CompanionLink’s Premium Support is like hiring a personal technician for your sync needs. Get in front of the support queue and speak with a single dedicated specialist. It is the fastest way to get your support issues resolved!

Here’s what you get:

# Front-of-the-line privileges for phone and email queues
# Single point of technical contact
# Senior customer-focused specialists on specific PIM/PDA setups
# Dedicated toll-free number
# Guaranteed next-day service on voice messages left during non-business hours

Read more here.

CompanionLink works with Google Sync (Beta)

This week, Google launched their free over-the-air sync service with iPhone and Windows Mobile devices.  They already offered this for BlackBerry devices.

Google Sync (Beta) allows you to wirelessly sync Google contacts and calendar events with iPhone, BlackBerry and Windows Mobile devices.

CompanionLink fits this puzzle by allowing Outlook, Lotus Notes and other PIM users to sync their desktop data with their Google accounts.  Once this data is in their Google accounts, it’s automatically pushed to their phones using Google Sync (Beta).

So essentially, with one license of CompanionLink for Google (runs you $29.95), you can have a complete two-way wireless sync solution between Outlook, Google, and your phones.

[youtube https://www.youtube.com/watch?v=n0NzQsyN2Jw]

We're #1 on Google's review site

CompanionLink for Google is now ranked first for the number of reviews received in the Google Solutions Marketplace under the “Migration and Sync” category.

Here’s a snippet of what one of the reviewers has to say:

“This Software changed my life ! Before, I had two agendas: private under Palm and professional with Outlook. Now, by using different colors, I’m using Google and synchronizing both sides, private and professional, thanks to CompanionLink for Google!!!”

What is CompanionLink for Google?  It’s desktop software that allows you to sync your Google data with Microsoft Outlook or your phone.

Sync BCM with Outlook/Exchange and BlackBerry

A common source of confusion is how to sync Outlook Business Contact Manager (BCM) data with Outlook/Exchange, and with your BlackBerry.

CompanionLink can do this.  In fact, it can do it in four different ways.

  1. BCM < > BlackBerry (using USB)
    Set up CompanionLink to sync your BCM data to you BlackBerry directly using USB.  Your existing BES solution will then push this data from your BlackBerry to your Outlook, automatically. (Cost: $49.95)
  2. BCM < > Google < > BlackBerry (using Google Sync)
    Set up CompanionLink to sync your BCM contacts and calendar data with a free Gmail account.  Then, use the free Google Sync service to sync this data to your BlackBerry. (Cost: $49.95)
  3. BCM < > CompanionLink wireless sync service < > BlackBerry
    Set up CompanionLink Pro to wirelessly sync BCM data to your BlackBerry.  Your existing BES solution will then push this data into your Outlook.  (Cost: $99.95 + $9.95/month for wireless sync service)
  4. BCM < > PIM (like Palm Desktop) < > Outlook
    We need the intermediary PIM because BCM data can’t be synced directly with Outlook (at least, not yet).  Set up CompanionLink Pro to sync BCM to a free PIM solution like Palm Desktop.  Then, set up another profile in CompanionLink Pro to sync Palm Desktop to Outlook.  Once this data is in Outlook, your existing BES solution will push that to your BlackBerry.  Please note: you’ll need CompanionLink Pro to do this; the Express version doesn’t have the ability to create multiple profiles.  (Cost: $99.95)

For more info about BCM sync, please visit this page.

iClink is now free

iClink, our application that runs on the iPhone and allows users to wirelessly sync with their PIM/CRM data, is now available for free from the iTunes Store.

This means that anyone who has a 14-day evaluation of CompanionLink Pro can download iClink for free and configure their PIM/CRM to sync with their iPhone.

For full details of how to wirelessly sync data with your iPhone using CompanionLink, visit: companionlink.com/iphone.

Strong wireless sales during the recession

Major carriers are reporting strong sales of smartphones and data plans during this recession.  This is great news for the mobile industry, especially since other industries are taking a beating.

Where’s the logic to this growth?  Perhaps with more people electing to stay home instead of spending on lavish vacations, there’s an increasing need for devices that allow them to connect with others. If this is true, look for greater adoption of smartphones like the iPhone, Google Android, and BlackBerry Storm.

Microsoft's cloud computing services

Better late than never.

Microsoft will be releasing their own cloud computing and data synchornization services in 2009.

They’re planning 3 offerings:

  1. SkyBox: repository for all your contacts, calendar events, email and pictures.  This is aimed at consumers and will sync with their phones. This seems to be their answer to Apple’s Mobile Me.
  2. SkyLine: this is SkyBox revised for enterprise-level customers.  It will sync with Microsoft Exchange.
  3. SkyMarket: online marketplace for mobile applications.  This seems to be their answer to Apple’s iTunes App Store.

Here’s a complete breakdown of their offerings.

CompanionLink will be looking for ways we can extend Microsoft’s SkyBox services to popular CRM and PIM solutions.  Stay tuned…

A more powerful wireless sync (OTA)

It’s been nearly two years since we’ve launched wireless sync (over-the-air) for popular mobile platforms like BlackBerry. The newest phones ship with more memory and faster processors.  Wireless data connections are faster as well.  We’d like to tap into all this new technology to see how CompanionLink can improve our software and services.

Our engineers are working on ways to make our wireless sync protocol more robust.  Stay tuned for more details on what you can expect.

Second-generation Android phone (minus keyboard)

Gizmodo has apparently leaked some pictures of the second generation Android phone.  Most notable is the lack of a physical keyboard, allowing the device to be slimmer than the G1 phone.

The great thing about CompanionLink’s ability to sync with this new second-generation Android device (assuming Gizmodo is correct) is that we will support it out-of-the-box!  We can do this because Android devices rely on Google’s web-based calendar and contacts – which we already sync with!

CompanionLink to support Palm webOS and Palm Pre

At CES 2009 in Las Vegas, Palm announced their new mobile operating system called Palm webOS.  They also unveiled the first smartphone based on that OS – Palm Pre.  You can read about it here.

CompanionLink will provide full two-way sync support for Palm webOS based devices, including the Palm Pre.  We’re committed to being the first to do so!