All SaaS companies are tech companies. They all have teams of coders that plan, build, release, and scale software solutions. They also have marketers that sell these solutions to people, making their lives, jobs, and workflows easier, smarter, profitable, and more efficient.
When stakeholders have the right mindset of approaching marketing the same way as software development, SaaS companies can avoid most marketing mistakes. Because marketing a SaaS offer is unique, SaaS marketing agencies like Getuplead can handle your marketing strategy. Nevertheless, if you do your marketing in-house, this article discusses four SaaS marketing mistakes to avoid.
Some SaaS companies do not apply the same thoroughness to their digital marketing efforts. However, if these companies were invested in planning their digital, building tests, releasing them, and scaling those that work, they would drive faster results by honing a combination of platforms, strategies, and messaging.
Top 4 mistakes your company should avoid in SaaS marketing include;
1. Having A Poor Understanding Of Your Buyer
Understanding your buyer is the best way to drive results. When developing your buyer personas, identify notable things about them. These things include their news and information source, the social media they consume, what influences them, and who they view as thought leaders.
If you’re already into marketing, you probably have solid first-party data that could be useful. Using your CRM, figure out who has bought from you, then import the data you get into publishers, creating lookalike audiences. The next thing is to look at your web analytics and use the user behavior to create audiences. Instead of chasing new prospects every time, there are higher chances of closing website visitors who have visited your website, solution page, and pricing page.
2. Creating Content Intuitively
Using your intuition about your buyer to guess the content you believe will be most appealing to your audience is not ideal. Experienced content creators have a map of their prospects’ online customer journey. They also research trends, thus, uncovering topics and pertinent questions to the prospects. Prospects usually ask these questions via search, and they have significant volumes behind them.
When you match search queries to customers’ journeys and understand currently ranking content in Google’s top positions, you have a data-driven recipe for content marketing. This recipe ensures you answer the right questions in the best possible way.
3. Neglecting Insights Mindset
Solely grading your digital program on KPIs instead of insights is a huge mistake. Instead, having a dual-lens is one way to get the most out of your digital marketing program. One lens would be for tracking hard KPIs, including the number of leads, trials, demos, closed-won deals, or any series of KPIs that builds revenue.
Judging SaaS companies’ digital program by only KPIs derails the company away from their tech DNA. Although users help improve products by making suggestions or finding bugs, insights are much overlooked in a digital marketing program. Instead, you can gain insights from tactics, platforms, strategies, and a combination of pricing and messaging.
When you switch to an insights mindset, you’ll learn and get insights from plans that work and those that don’t. You’ll also be able to test and experiment in an agreed-upon framework.
Another reason for switching to an insight mindset is that it allows marketers to try out new platforms, messaging, campaign and ad types, landing page UX, and pricing models with 10 to 20% of the budget. An insights mindset allows honing platforms to deliver the best ROI. You’ll also be able to hone in on what prospects want to see and hear.
4. Under-utilizing Automation
SaaS companies are expected to adopt and leverage all automation tools and software to grow and drive results. Well, this isn’t always so. When they think of automation, most marketers think of Hubspot, Eloqua, and Marketo.
Although these tools are high-powered, marketers often end up using only 25% of the total feature set. Hence, when using these platforms, you have to invest time and people to make the most out of them.
Nevertheless, there is a need for marketers to expand their definition of automation outside these major platforms. There is a popular belief that the future of automation is in no-code tools and integrations—for example, Zapier or Typeform. Being fluent in these new tools helps you customize and automate jobs and tasks, especially for targeted outreach, lead nurturing, list building, and email address acquisition. As a result, automation is necessary for improving sales performance and enhancing productivity.
The top four SaaS marketing mistakes to avoid are discussed in this article. You can drive faster and more effective results by turning your digital marketing into a tech-focused powerhouse where you build audiences and create data-based content. You’ll also be able to look beyond KPIs and derive insights from testing methodologies and mindsets that leverage automation for better performance and productivity before closing the loop on your data.