A Comprehensive Guide to Mobile Phone Recording

Looking for ways to record mobile phone calls for your enterprise but don’t know where to start? You’ve come to the right place. 

Today, we have various different options to record mobile phone calls, and here we’ll look at all the details you might need to know before investing in a mobile recorder solution. 

Let us begin, however, by discussing the concept of recording mobile phone calls, its benefits, and whether it’s the right investment for your business. 

Mobile Phone Recording: Use Cases

Why do you need to record mobile phone calls in the first place? 

In general, there are four main reasons for a business to record phone calls: 

  • To ensure that your business is in compliance with legal regulations
  • To record evidence of customer transactions/deals
  • Investigate the quality of phone calls (i.e. for evaluating employees and for training new employees)
  • To check for unauthorized practices

With that being said, recording mobile phone calls can provide the following benefits for your business: 

  • Can potentially protect your business when you are sued by customers or other legal disputes
  • Better control over the quality of service on your phone calls
  • Comprehensive records of transactions made over phone calls and communication records

However, there are also some key concerns you should have before implementing mobile recording for your business: 

  • Legal requirements in your area, which might vary between states and countries
  • How audio files are going to be stored to maintain data security and accessibility
  • How your employees are going to react when their calls are being monitored

Is It Legal To Record Mobile Phone Calls? 

Is it legal to record mobile phone calls? For some industries, recording calls might be legally required, but it’s very important to ensure that all phone calls, mobile or otherwise, must be recorded in compliance with the legal requirements according to the location of both parties (your business and your caller). 

Call recording and monitoring laws vary among states and countries, and we should also take into account the possibility of our callers being located in different countries or states during the phone call.

In general, it is both legal and ethical to record mobile phone calls as long as there’s consent, so you should always inform the customer that the call is being recorded. However, mobile phone call recording laws can be divided into two different types based on consent: 

States that Allow One-Party Consent

Most (38) states in the U.S. require the full consent of only one party on the call. Meaning, your business can technically record the conversation without the consent of the other party, if the other party is also in states with one-party consent recording laws.

However, if your enterprise mainly operates in a one-party consent state, it doesn’t necessarily mean you can freely record all calls without consent. You might still be required to follow the relevant state laws, and again, you’ll need to take into consideration whether the other party is located in a state with all-party consent laws. 

Here are the 38 states with one-party consent recording laws: 

  1. Alabama
  2. Alaska
  3. Arizona
  4. Arkansas
  5. Colorado
  6. Delaware
  7. Georgia
  8. Hawaii
  9. Idaho
  10. Indiana
  11.  Iowa
  12. Kansas
  13. Kentucky
  14. Louisiana
  15. Maine
  16. Minnesota
  17. Mississippi
  18. Missouri
  19. Nebraska
  20. Nevada
  21. New Jersey
  22. New Mexico
  23. New York
  24. North Carolina
  25. North Dakota
  26. Ohio
  27. Oklahoma
  28. Oregon
  29. Rhode Island
  30. South Carolina
  31. South Dakota
  32. Tennessee
  33. Texas
  34. Utah
  35. Vermont
  36. Virginia
  37. Wisconsin
  38. Wyoming

States Requiring Two-Party/All-Party Consent

Twelve states, on the other hand, require the knowledge and consent of all parties involved before the call can be legally recorded. 

  1. California
  2. Connecticut
  3. Florida
  4. Illinois
  5. Maryland
  6. Massachusetts
  7. Michigan
  8. Montana
  9. Nevada
  10. New Hampshire
  11. Pennsylvania
  12. Washington

Also, some states do allow “implied consent”. Meaning, as long as you’ve informed the other party that you are going to record the call, if this other party continues to participate in the conversation, it can be treated as implied consent. 

Again, it’s best to always ask for consent before recording any mobile phone call. This way,  you don’t need to worry whether the other party is in a one-party or all-party state. Remember that failure to follow and understand the recording laws in your area can result in expensive fines and penalties, not to mention damages to your reputation. 

Choose The Right Mobile Phone Recorder Solution

There’s always the possibility of building your own mobile recording solution from scratch, but in most cases, you’d want to rely on a third-party service. 

With that being said, when choosing a third-party mobile phone recorder solution, you should consider three main factors: 

  • Reliability: how reliable is the service in recording mobile phone calls (i.e. audio quality, low error rate, etc.)
  • Data security: whether the solution has implemented security best practices like end-to-end encryption for data at rest and in transit. Very important if you are in a highly regulated industry and/or frequently dealing with sensitive and confidential data
  • Features: based on your objective(s) in performing mobile recording, whether the solution can provide the features you’ll need. 

Especially if you are in a heavily regulated industry, it’s very important to choose the right solution that is compliant with the legal requirements and state laws that might apply to your business. 

If you are in the financial industry, for example, a mobile call recording solution like Truphone for Finance can provide the required experience and features in the complex industry. With Truphone, you also don’t need to worry about storage, since included in the package is access to Truphone’s secure global cloud, although you can also opt to deliver the recording files to another storage infrastructure. 

Closing Thoughts

While all companies can certainly benefit from business mobile phone recording, it’s also important to pay attention to local regulations that might apply to your business before investing in a mobile recorder solution. 

To really unlock the full benefits of recording mobile phone calls, you’ll need a legally compliant solution that can also meet your needs, and secure cloud storage and backup solution to keep your audio files safe. 

Syncing the Samsung Galaxy S III

If you’re in the market for a new smartphone these days, odds are you’ve heard about the upcoming Samsung Galaxy S III. If not, I’d encourage you to go read about it here.

Go ahead. We’ll wait.

The Galaxy S III’s predecessor, aptly name the Galaxy S II, has been one of the most popular Android phones among our customers over the past year. And based on what we’ve heard about the new Galaxy S III, we’re expecting it to be quite popular as well.

While we don’t have an S III in-house to test just yet, we do know enough about it to say with a high degree of confidence that CompanionLink will be able to sync with the S III right out of the box. Of course, once we get our hands on one, we’ll confirm this.

And if you just can’t wait another month or so for the S III to launch, we’re pretty big fans of the HTC One X too. And, of course, it syncs with CompanionLink!

Introducing DejaOffice 1.3 for iOS

The first thing you’ll notice when you open the latest update of DejaOffice for iOS is the crisp new graphics. We’ve refreshed the entire app with Retina graphics, perfect for those with the iPhone 4/4S and the new iPad. Beneath the fresh look, though, there’s even more…

Contact Photos

We’ve added the ability to sync pictures to DejaContacts. Now you’ll always be able to attach a face to the name of your next meeting. Due to the way the iPhone handles USB sync, this feature is only available when syncing via WiFi.

Category Enhancements

We’ve redesigned the categories app to make it faster and more reliable. Category colors will now sync from your computer to DejaOffice. If blue equals “Sales” on your PC, it will equal “Sales” in DejaOffice. A small improvement that makes a big difference!

A Better iPad Workflow

The process of adding or editing data has been streamlined.  We’ve made use of popovers to allow you to quickly and easily edit categories, times, dates, priorities, contact links, and more. This adds up to a more efficient workflow for you. And who doesn’t want that?

Overall Performance Improvements

Buttons are easier to tap, data loads faster, you can swipe between records from the details view, and the search function has been improved. Not only that, we’ve squashed a number of pesky bugs. Check out the full release notes for a list of what’s been fixed.

DejaOffice for iOS gets better with each new release and we’re excited for you to download this latest version! It’s free, and in the App Store today. Let us know what you think in the comments below.

Full Release Notes:
+ all new and updated graphics for Retina displays on iPhone 4/S and new iPad
+ added contacts pictures to DejaContacts (currently only syncs via Wi-Fi)
+ completely redesigned categories app
+ categories now sync from PC to DejaOffice with matching colors
+ enhanced button feedback throughout DejaOffice
+ refreshed list views – load faster and more efficient, especially for large databases
+ completely redesigned search, no longer tries to search until you hit “search”
+ added Sort By Category to DejaTasks
+ add new context menu for DejaToday settings
+ added swiping between records from view/details view
+ all new logging with send database option to help with troubleshooting
+ DejaOffice now opens in landscape view correctly on first run
-fixed an issue where DejaOffice would crash on some screens in non-English localizations
+ fixed an issue where some calendar events prior to 2000 did not sync
+ fixed an issue where weekly recurring events from/to native didn’t sync with DJO
+ fixed an issue where recurring end dates were not synchronized to/from native
+ fixed an issue where tasks sync one day off in some time zones
+ fixed an issue where syncing an ampersand or tab character did not work via Wi-Fi or CLSH
+ fixed an issue where hyperlinks go away when tapping on white space
+ fixed issues syncing Other address between native Apple contacts and DejaContacts
+ fixed an issue where the Office field did not sync
+ fixed an issue where syncing yearly recurring event to native would crash
+ fixed an issue where the SMS button did not work

Sync the HTC One S with Outlook

Need to sync your new HTC One S with Outlook? We’ve got you covered.

Sync the HTC One S with Outlook

CompanionLink lets you sync your Outlook contacts, calendars, tasks, memos, and more to the One S. And you can customize this sync to your liking – from filtering specific categories to the direction each data type syncs. You can even choose from a variety of sync methods, including USB and WiFi.

Getting started is easy. We have a 14-day free trial, which you can download here. From there, just follow our simple setup guide for your preferred sync method and you’ll have your data on your new phone before you know it.

Questions? Comments? Shout them out in the comments below.

PSA: Secure Your Mobile Devices

Think about all the data you have on your phone. These days, that’s more than just a list of phone numbers. We have email accounts, social networking profiles, mobile banking, private notes and documents, and so much more. If our phones were lost and consequently found by someone with less than honest intentions, the list of potentially compromised information would be daunting.

But just how bad could losing your phone be? Symantec recently decided to find out. They intentionally “lost” 50 Android smartphones across various large cities in the US and Canada. Each device was loaded with what appeared to be private data and fitted with special software that allowed Symantec to track what happened. The results? Well, they’re not promising.

Over 95% of the time, those who found the lost device made an attempt to access data such as email or online banking information. 

Let that sink in for a minute. Based on the results of this study, it is safe to assume that if you lose your phone, someone will be poking through all your private and personal data. On a slightly happier note, some sort of attempt was made to return the phone about half the time. But even in those cases most people went snooping around first. Some even directly admitted to doing so, apologizing after the fact. Check out the full report here [PDF].

The moral of the story? Ensure your data is secure! Whether this is through a passcode or gesture based lock, remote wipe capabilities, encrypted data, private records (in the case of DejaOffice), or some combination of these. Your phone simply contains too much personal data to remain unsecured in some way.

Making Sense of Your Data

As we put more and more information on our mobile devices, it can become difficult to make sense of what’s there. Let’s face it, the smaller screens just aren’t optimized for displaying large amounts of data very effectively.

That’s why we built powerful organization options into DejaOffice. With our filtering, sorting, and grouping features, we’re able to help you make sense of your data.

Learn just how to use them in the video below, then leave a comment telling us your favorite combination of filtering, sorting, and grouping.

How to Password-Protect Contacts, Calendars, & More with DejaOffice

DejaOffice makes it easy to protect your private data. With our Private Records feature, you can secure contacts, calendar events, tasks, memos, and even expenses. And it does so selectively, allowing you to secure your most sensitive data while keeping your standard data easily accessible.

Interested in learning how Private Records work? We thought you might be, so we made a video. Check it out below to get started:

Syncing the Galaxy Note from Samsung

The Samsung Galaxy Note made it’s way to the US this week and has been greeted with mixed reviews. Some feel the 5.3″ screen makes the device too big, while others like the extra real estate it affords. How do we feel about it? Hear our thoughts in the video below:


No matter how you feel about the size of the screen, it’s hard to argue with the rest of the Note’s specs. With a 1.5GHz dual core processor, 1 GB of RAM, 16 GB of storage, 4G LTE, and more, the Note is easily one of the most powerful Android devices available today.

And just like I mentioned in the video above, CompanionLink can sync the Galaxy Note with Outlook and more quickly and easily. If you haven’t already, download your 14-day free trial to see for yourself. Getting started is easy, just visit https://www.companionlink.com/gettingstarted for everything you need to set up your first sync!

Sync the LG Nitro HD

The past month or two have brought a number of top-tier Android phones: the Motorola DROID Razr, the HTC Rezound, and the soon-to-be-released Samsung Galaxy Nexus. This week, the LG Nitro HD joins the pack.

Sporting a 1.5GHz dual-core processor, 4.5” HD screen, 4G data speeds, and Android 2.3, the Nitro HD can compete with the best of them. While the Razr, Rezound, and Nexus are all Verizon phones, the Nitro HD brings its power to AT&T. Check one out in stores today.

If you’re thinking about picking one up, rest assured that CompanionLink will sync the Nitro HD with Outlook, ACT!, Salesforce, and more. And if you’re upgrading from an older device, just download DejaOffice to the Nitro HD and in one sync you’ll have access to all your contacts, calendars, tasks, and memos.

Questions? Comments? Shout out in the comments below!

Sony Shutting Down The Sony Ericsson Sync Service

Image Credit: WikipediaSony recently announced that it is shutting down its in-house Sony Ericsson sync service at the end of the year. In their announcement, they suggest exporting your contacts and importing them into Google for future use. Google works with all Android devices, which is where Sony devices seem to be headed.

While this option should work well for some users, we recognize that not all of Sony’s customers will want to store their data on Google’s servers. For those people, CompanionLink has another option.

CompanionLink is able to sync contacts, calendars, tasks, and memos to your Sony device. We support popular contact managers like Microsoft Outlook, Palm Desktop, Lotus Notes, and many others.  And we offer a variety of sync methods, as well as our free Android app, DejaOffice, for managing your data on the go. CompanionLink also offers free phone support. If you ever get stuck with your sync, just give us a call – we’re here to help!

The latest version of CompanionLink currently supports all Sony phones and tablets running the Android OS, and we intend to continue supporting new Android-based Sony devices as they are released. Should you ever upgrade to a new phone that doesn’t happen to be a Sony, rest assured your data will come with you. We sync with Android, Apple iOS, BlackBerry, Windows Phone, and more.

If you’d like to try CompanionLink as an alternative to Google Sync, head over to www.companionlink.com/android and download a 14-day free trial!