Support Notice: CompanionLink USB for Motorola BACKFLIP now available in Android Market

When the Motorola Backflip was launched last week on AT&T, there was an issue with users not being able to find the CompanionLink app in the Android Market to download onto the Backflip. CompanionLink has identified the issue, and a new update has been published to address that. Users can now find the app in the Android Market by searching for “USB Sync”.

If you are unable to find the app, or are experiencing any other issues, please contact support@companionlink.com

Whitepaper – Desktop Sync Options for Android

CompanionLink has published a whitepaper that explores the options for syncing Android to the desktop. Compare features and benefits between Google Calendar Sync, the Microsoft Outlook plug-in for Google Apps Premier, HTC Sync and CompanionLink’s wired and wireless sync options. This can be extremely helpful when looking for a solution to sync contacts, calendar, tasks and notes to an Android device. Feel free to download the whitepaper for your own reference or to distribute to friends and clients.

You can download the whitepaper here.

Trouble Mounting the Samsung Moment via USB?

From what we here at CompanionLink can tell, some of the Samsung Moment phones are being shipped with ‘USB Developer Mode’ enabled which prevents the phone from being connected via USB. This prevents many software applications, including CompanionLink, from operating correctly.

Fix: On the handset, open Settings->Applications->Development. Make sure all boxes are unchecked. Restart the phone, then connect the USB cable. The phone should now mount when connected to the PC.

Tada!

Free webinar on how to sync data from ACT! to your smartphone

The ACT! AddOn Store is hosting a series of free webinars through their training center. There is a free training session on March 11 that will give you a clear understanding of the sync options you have between ACT! and the latest smartphones:

  • BlackBerry
  • iPhone
  • Palm webOS
  • Android
  • Windows Mobile
  • Palm OS
  • Symbian S60

Session Details:

Thursday, Mar 11, 2010
10:00 AM – 11:00 AM

To register, visit crmtrainingcenter.com and click on ‘Sessions’ up at the top. Explore more sync options at companionlink.com.

Tech Tip – How to see all calendar entries in Outlook 2007 when synchronizing with Google

CompanionLink allows you to easily sync your Outlook calendar with Google.  A common problem Outlook 2007 users have is that after synchronizing, they are unable to see any calendar entries in the month view in Outlook.  To remedy this, all you have to do is select “Detail: High” in your calendar view option and your appointments will magically appear! Click on the images below to view full-size.

Month view in Outlook 2007. Where are all my appointments?
*Clicks on High Detail* There they are!

For more information about syncing your Outlook calendar, visit www.companionlink.com

USB sync of Contacts between iPhone and Google

USB sync Google contacts with iPhone using iTunes

If you’re looking to sync only contacts between iPhone and Google, and don’t want to use the free Google Sync wireless service, use the built-in sync feature in iTunes.  The latest versions of iTunes have the option to do a USB sync of Google contacts with iPhone.

If you’re looking to do a USB sync of Google calendar with iPhone, CompanionLink can help.

Tech Tip: Contacts automatically merging on Android phones

Some users report  that not all PC contacts sync to their Android device.  Or, contacts with similar names are not synchronizing at all.

Here’s what one user reported:

For instance, in Outlook contacts, I have a Jon Lewis, a Jonathan Lewis, and a John Lewis — all with different organizations and different contact info. But CompanionLink only sends the “Jonathan Lewis” info to my Droid.

This might be due to one of the “features” of Android.  The device automatically merges similar contacts with the goal of merging potential duplicates.

Here’s how to fix for contacts you feel are missing or automatically merged by Android:

1. Go to the contact in question on the device.
2. Select the “Menu” option.
3. Select the “Separate contacts” option.

This will separate each contact as its own entity.  In the John Lewis example above, you will now have three contacts: 1) Jon Lewis, 2) Jonathan Lewis, and 3) John Lewis.

Sort order for names on Android phones

Name sort options for Google and Android phones

Google combines the the first and last names into one “Name” field.  For example, if you had a contact record with a first name of “Bob” and last name of “Smith”, Google will combine that into Bob Smith.

Android phones (like Droid, Nexus One, CLIQ, etc.) also do this.  But what if you need to sort by “last name, first name” format?

CompanionLink has a new Name Order feature that addresses this with Google and Android-based phones.  Users can choose which format they’d like contacts to appear on their Android phone.

Droid user tip to show all contacts

Droid 2.0 users who use CompanionLink USB to sync data may notice that some, or perhaps all, of their contacts do not display on the device after synchronizing. The problem is that the display options on the Droid will typically hide the user’s contacts based on group/category membership. Here is how to fix this problem:

1. On the Droid, open Contacts, then go to Menu -> Display Options.
2. Tap the name of the primary contacts account. This will cause the account group list to display.

– To display categorized contacts, select “System group: My Contacts”.

– To display uncategorized contacts, select “All other contacts”.

NOTE: To filter the display so that it only show certain groups (categories), uncheck “System group: My Contacts”, then check the name(s) of the specific groups you want to display.

How to back up your online Google data

It seems 2009 is the year of online outages.  All the major web-based email and collaboration providers have had some glitch or another with their systems.  That includes Google, Yahoo (today!), and Hotmail.

The fiasco with the Danger (T-Mobile Sidekick) units is another example of how people nearly lost all their important data.

It never hurts to have a backup of your data on a file on your computer.  Never.  And doing it takes less than 5 minutes.  In fact, you don’t even need to purchase a full version of CompanionLink to do it!

If you use Google, you can just download a 14-day CompanionLink evaluation version from our website and use it to back up your data to desktop software like Outlook, Lotus Notes or Palm Desktop.  You can also export it from there to a CSV file or other data format that you can save somewhere safe.