Which phone should I buy?

At CompanionLink, we get this question at least a dozen times a day.  At least.

Since CompanionLink supports all the major smart phones, our advice is to get the phone that works for you.  Our software will work with it.  If you still need help determining which one is right for you, here’s a 2009 smart phone report by Consumer Reports ranking the best phones.  Apple iPhone, Palm Pre, and BlackBerry all topped the list.

New RunStart configuration service

Hands-free configuration can’t get easier than this.

CompanionLink recently released a new configuration service called RunStart.  The service enables CompanionLink technicians to log in to your PC and completely configure your sync for you.  It’s like hiring a professional tech to set everything up for you. You can just sit back and watch.

Currently, RunStart is available for customers using Palm Desktop, Microsoft Outlook, and ACT!.

Details and pricing available here.

Google Apps Status Dashboard

Do you use any of Google’s services like Gmail or Calendar?  Google has released a new Status Dashboard that shows what the state of their services are.

You can access the Google Apps Status Dashboard here.

If your CompanionLink solution is giving a connection error when trying to sync with Google, you may want to check out this Dashboard first.  It might be that Google is having some problems.

Updated PowerPoint for Affinity Partners

CompanionLink has an updated PPT for Affinity Partners.  The PPT does a good job of explaining some basic solutions, and the ability to sync with Google and use Google Sync to get free wireless sync with your phones.

ACT! Affinity Partners can download the PPT here.

GoldMine Affinity Partners can download the PPT here.

New phone: BlackBerry Tour

BlackBerry Tour

RIM announced a new BlackBerry to join the ranks.  It’s called the BlackBerry Tour 9630 and will run in both CDMA and GSM modes.  This gives business professionals who travel internationally the peace of mind that their phone will work in most countries.

The BlackBerry Tour builds on the success of the BlackBerry Curve and BlackBerry Bold.

Source: CNET

Use Google Sync with ACT! and get free mobile sync

Welcome to the new world of free mobile sync, courtesy of Google.  Google has released a free over-the-air (OTA) sync service for phones.  This rivals existing Exchange/BlackBerry Enterprise configurations that are expensive for companies to buy and maintain.  Now, all you need to do is sync ACT! data with Google, and you’re done.  Google will handle the rest.  The great part is that this can work for one user or scale to an entire organization.
How it works:
CompanionLink can sync ACT! data to a user’s Google account.  Once this data is in the Google account, Google’s new sync service will automatically sync the data to the user’s phone, over-the-air.
Data is synchronized to the native address book and calendar application on the phone.  This guarantees that all the alarms, reminders, and basic features like Caller ID work great with your ACT! data.
Also, this sync process works two-ways.  So if the user were to change data on their phone, the data would sync back to their Google account and back to the ACT! database using CompanionLink.
Wait, what’s the catch?
There is none, unless you think setting up a free Google account is a catch.  But, it’s hard to argue with something that’s free.  And it’s hard to argue when you look at the other option: setting up Exchange and BlackBerry Enterprise Server (if your clients are syncing with BlackBerry devices).
What phones work with Google’s sync service?
Google covers over 75% of the phone market, including iPhone, BlackBerry, Windows Mobile, and Symbian devices.
What CompanionLink products do I need?
You’ll need CompanionLink Express or Professional if you’re configuring single users.  If you have a site with multiple users, DoubleLook Enterprise is the best solution.  It will run on one PC and sync data for all your users (this is known as a server-side solution).
How do I get started?
1. Make sure you have a Google account set up for the user.
2. Make sure you have a CompanionLink product that will sync with Google.  Configure it to sync the PIM (i.e., ACT!) with the user’s Google account.
3. Visit m.google.com/sync from the user’s phone to configure the free OTA mobile sync with the Google account.
I have questions.  Who can I ask?
Just reply to this email.  We’ll be in touch within 24 hours!

Welcome to the new world of free mobile sync, courtesy of Google.  Google has released a free over-the-air (OTA) sync service for phones. This rivals existing Exchange/BlackBerry Enterprise configurations that are expensive for companies to buy and maintain.  Now, all you need to do is sync ACT! data with Google, and you’re done.  Google will handle the rest.  The great part is that this can work for one user or scale to an entire organization.

How it works:

CompanionLink can sync ACT! data to a user’s Google account.  Once this data is in the Google account, Google’s new sync service will automatically sync the data to the user’s phone, over-the-air.

Data is synchronized to the native address book and calendar application on the phone.  This guarantees that all the alarms, reminders, and basic features like Caller ID work great with your ACT! data.

Also, this sync process works two-ways.  So if the user were to change data on their phone, the data would sync back to their Google account and back to the ACT! database using CompanionLink.

Wait, what’s the catch?

There is none, unless you think setting up a free Google account is a catch.  But, it’s hard to argue with something that’s free.  And it’s hard to argue when you look at the other option: setting up Exchange and BlackBerry Enterprise Server (if your clients are syncing with BlackBerry devices).

What phones work with Google’s sync service?

Google covers over 75% of the smartphone market, including iPhone, BlackBerry, Windows Mobile, Symbian, Google Android, and Palm Pre devices.

What CompanionLink products do I need?

For a single-user license, you can use CompanionLink Express or Professional.  If you have a site with multiple users, DoubleLook Enterprise is the best solution.  It will run on one PC and sync data for all your users (also known as a server-side solution).

How do I get started?

1. Make sure you have a Google account set up.

2. Make sure you have a CompanionLink product that will sync with Google.  Configure it to sync the PIM (i.e., ACT!) with the user’s Google account.

3. Visit m.google.com/sync from the user’s phone to configure the free OTA mobile sync with the Google account.

Google taking aim at Exchange with Google Apps Connector for BES

Google just announced a connector product that will fight head-to-head with the traditional Exchange/BES corporate configurations that most mid- to large-size companies rely on for their email, contacts and calendar sync.

Google Apps Connector for BES is a solution that allows you to get “push sync” of your Google Apps contacts, calendar and email to the native fields on your BlackBerry.  This is big because it’s like getting the reliable push sync of BES without having to invest in Microsoft Exchange.

Here’s what you get with this new connector solution by Google:

# Messages sent to your Gmail inbox are pushed to your BlackBerry within 60 seconds.
# Emails read/deleted on your BlackBerry are marked as read/deleted in Gmail, and vice-versa.
# Synchronize BlackBerry folders with labels in Gmail.
# Search for email addresses and phone numbers of other users on your company domain.
# View your Google Calendar schedule on your native BlackBerry application, with one-way synchronization from Google Calendar to your BlackBerry device.
# Contacts in Gmail are automatically synchronized with your BlackBerry address book.
  • Contacts in Gmail are automatically synchronized with BlackBerry address book.
  • View your Google Calendar in your BlackBerry calendar, with one-way synchronization from Google Calendar to your BlackBerry. 
  • Messages sent to your Gmail inbox are pushed to your BlackBerry within 60 seconds.
  • Emails read/deleted on your BlackBerry are marked as read/deleted in Gmail, and vice-versa.
  • Synchronize BlackBerry folders with labels in Gmail.
  • Search for email addresses and phone numbers of other users on your company domain.

Users of CompanionLink software are in for a real treat.  With CompanionLink, you can plug into this fancy push sync system even if you use desktop software like ACT! by Sage, Microsoft Outlook, Lotus Notes, GroupWise, or Palm Desktop.  

CompanionLink will sync your desktop software with your Google Apps account.  Once data is in the Google Apps account, the Google Apps Connector for BES along with your BES will do the rest. 

Essentially, you can use your desktop software as part of your enterprise-level push sync solution for as low as $29.95.

Sync ACT! data with Palm Pre

CompanionLink already has the capability to sync ACT! data with the Palm Pre — even before the Palm Pre has been released!  How’s that for fast?

Using CompanionLink Express, ACT! users can sync their contacts, calendar activities, to-do items, notes and histories to their Palm Pre using their free Google account as an intermediary.

Here’s how it works:
ACT! data <> CompanionLink Express <> Google account <> Palm Pre

Visit this page for more info.

Picture sync

In the coming days, we’ll be launching the ability to sync pictures with phones.

We’ll support picture sync for the following software:

ACT! by Sage
Outlook
Palm Desktop
Lotus Notes

We’ll support picture sync with the following phones and mobile platforms:

BlackBerry
Windows Mobile (via Outlook)
Palm
Google 

We’ll now be able to see who’s calling instead of trying to remember faces!