Cloud-based telephony, or cloud calling as it is more popularly known, is a form of unified communications as a service (UcaaS), which can either be web-based or application-based. It allows communication between two entities through the use of a third-party host. More and more business entities leverage the use of this service because of the benefits that it can provide, and as a business owner, you should too.
Integrated Business Communication System
One of the primary benefits of cloud calling is that it can be seamlessly integrated with all your other business processes. This means that you can access your business phone system through the same interface that you use to access the rest of your business processes in your customer relationship management (CRM) tool. As a result, you will have a consolidated work pipeline that yields a smoother business flow.
Another reason why your business needs cloud-based telephony is to be able to cut down on your business costs when it comes to your communications budget. Cloud calling is one of the most cost-effective communication solutions for your business because the subscription that you have to pay is fixed regardless of the number of calls that you make. Even international calls are charged less compared to traditional telephony solutions. This means that you will be able to make necessary calls to your staff and clients altogether without having to think about the amount that you have to pay for those calls later on.
You may not have a problem with traditional telephony in the beginning when you were just starting with your business venture because you only needed to make a few calls. However, as your business grows, it is most likely that the calls you need to make to various individuals will be tripled or even quadrupled. Instead of having to maintain various phone lines, it is more viable to implement cloud calling, which is highly scalable and tailored to grow as your business grows. The great part is that cloud calling even has various features that prove to be more beneficial for large-scale businesses.
Traditional telephony depends on the location of your business. Cloud calling frees you up from this limitation because it will work regardless of the location of the person using it. Thus, even if your employees are working remotely, or even if you are located in different countries, you will be able to call each other seamlessly. In this case, all you need is a stable and reliable internet connection because the phone features are already accessible using the browser on your desktop or mobile device. This paves the way for higher mobility and flexibility in your business.
In conclusion, there are several reasons why your business needs cloud-based telephony, and the ones listed above are only some of them. Rest assured that when you leverage cloud calling, you will be able to make your internal and external communication process more seamless. Alongside this, cloud calling can even give you a competitive edge in the market, allowing you to generate greater revenue.