USB Sync Comes to All webOS Devices

webOS USB Sync

If there’s one feature request we’ve received by webOS users more than any other, it’s expanded support for USB sync. We’ve heard you, and we’ve been working on a way to bring it to you. Today, I’m happy to report we’ve done just that!

With the latest version of CompanionLink 5, available for download today, Direct USB sync is supported for all devices running webOS up to the current version (3.0.4)! You can now sync contacts, calendars, tasks, & memos via USB directly to your webOS device!

Getting started is easy – just make sure you’re running the latest version of CompanionLink, then download the updated version of our “CL USB Sync” app on your HP webOS device. Grab it today from the webOS App Catalog. Then, follow the steps in our Setup Guide to sync with your CRM database!

We know this feature has been a long-time coming. We’re thrilled to be able to release it to you today and we’d love to hear what you think! Let us know in the comments.

USB Sync Comes to All webOS Devices was last updated October 14th, 2011 by David Z

33 thoughts on “USB Sync Comes to All webOS Devices

  1. it would be great, if it would be also possible to sync via WLAN, as the HP / Palm devices merely are wireless devices. Is there any plan to implement that, after Chapura and Companionlink did go bancrupt and hence are not offering any more software for that purpose?

  2. Generally speaking, a US-based Palm Pre 2 should have access to the App Catalog. Do you know why yours doesn’t?

    As for the .ipk file, unfortunately I can’t be of too much help. If you search around on Google, you might be able to find a 3rd party tool to help install an .ipk file. That said, I’d have to recommend looking into why the App Catalog isn’t on your Pre 2 in the first place. Hopefully you’ll be able to find something that helps in that case!

  3. Depending on where you live, you may be able to get it by visiting this page: and entering your phone number so HP can text you a link

  4. If, like in my case, you do not have access to App Catalogue (PalmPre2) how do you get CL USB Sync App?

  5. You are correct. In fact, I’d encourage you to try it out – we offer a free 14-day trial on all our products. Just visit and download CompanionLink for Palm Desktop. Then, follow the directions in our setup guide to get up and running.
    Let me know if you have any more questions!

  6. Hi, i’m trying to find out how to make my new pixi seems to be a palm device … so i’ve found this web site. Just to get clear… i buy companion link and i will synchronize via usb all the palm desktop data (if i change something in the device then it will change in the pc and viceversa, right?).


  7. Nilesh, I’ve looked into this and it appears our last correspondance with you was over the weekend. Typically, we have one or two techs in on the weekend, but the bulk of our team works during the week. As such, someone will be following up with your case today to continue troubleshooting and help you get everything up and running! If there’s anything more I can do to help, let me know.

  8. David, can you help me with CompanionLink Case# 245330?

    This is a very similar problem as mentioned by Soltrance. I have spent last 3 days in getting my phone synced. Read all kinds of URLs on your website. But, still no luck.


  9. Yes – you’d need CompanionLink Express 5 or CompanionLink Professional 5 as they both allow you more than 1 profile (aka device). You’d then sync the Pre to your PC (via USB to Outlook, Palm Desktop, etc) and the PC to the iPad. In this case, it’s best to use the PC as your central “HUB” where you store your data. Take a look at for some tips on setting up a proper sync for multiple devices.
    If you have any other questions, just let me know!

  10. If you haven’t already, please give us a call at 801.258.7949 or fill out a support ticket at so that one of our techs can help get you up and running!

  11. I am having the same issue although I can’t get the sync to begin by closing CL USB and reconnecting the cable

  12. The note refers to CL USB Sync 1.2.5 for webOS. Support for this was pre-built into CompanionLink 5 in anticipation of the webOS app release.

  13. Question… on the CL site, it states “Update: On October 14, 2011, CompanionLink released a webOS sync update that now supports all webOS 2.0 and 3.0 devices, including the HP Touchpad, HP Pre 3, and HP Veer”…
    – however I can find nothing with that file date on it.  Not the CL5 package that I bought and downloaded, not the CL USB 1.2.5 file date…  so what update was it thats dated 10/14?

  14. I sent an email ticket in earlier this afternoon, but when I run CL USB and do the sync… when I connect the USB cable and put into USB mode, the connection fails with a “discard all cards and try again” error message.  If I close the CL USB then connect the cable, the sync with the computer will proceed.
    Is CL USB supposed to still be open?

  15. Days – it’s actually pending review for the French App Catalog right now. Check back in 1 or 2 days and hopefully it will be live!

  16. FYI: The instructions forget the step for when you connect the USB cable… that for webOS, you must must put the device into USB Drive Mode before Sync from the computer to the device will work.

  17. Too bad, I know I’m not the only one in France waiting for the USB sync to buy Companion link, do you know if it’s a question of days ? weeks ? months ?

  18. Currently, the app is available in Canada, Germany, Hong Kong, Ireland, Mexico, New Zealand, Spain, United Kingdom, United States, Singapore, Australia.

    Unfortunately, it’s actually not available in the French App Catalog at this time. I encourage you to check back though, as that may change in the future.

  19. I’m in France using my Pre3 on Orange Fr network and cl usb sync doesn’t show on my app catalogue. Is it available for french users to download ?

  20. Are you running the latest version of CL USB Sync (1.2.5) from the webOS App Catalog? Even thought build 5002 contains a message stating USB sync is for webOS devices running 1.4.x, it now supports webOS USB sync on all webOS devices. That message will be removed in the next build – in the meantime, you can ignore it.

    If you’re still having troubles getting it to work, let me know!

  21. That message will be removed in the next build we release. In the meantime, you can ignore it as long as you are running the latest version of our CL USB Sync app from the webOS App Catalog (1.2.5) – webOS USB sync is supported in build 5002. Sorry for any confusion!

  22. It sounds like something isn’t configured quite right. Your best bet would be to get in touch with our support team by calling 801.258.7949 or sending in a ticket via describing your setup. One of our techs will be able to help get you up and running!

  23. I’m confused.

    I’ve downloaded today the 15-day free trial of CompanionLink5 (Build 5002) and when I’m going through the setup and choose the “Direct USB Sync” option as my sync method (step 2) then I next see a window that says “This method synchronizes your data using a USB cable.* … Supports devices running the webOS 1.x operating system. If your devices is running webOS 2.x or higher, please cancel this and select Sync via Google.”

    So I’m not surprised that when I try to sync my Palm Pre 2 (webOS 2.1.0) with my Palm Desktop 4.2 I can’t get my contacts and calendar to sync.

    The latest version of CompanionLink5 (Build 5002) came out September 20, 2011 and it’s the only one available for downloading.

    So where is the link to download the latest version of CompanionLink that supports all webOS devices as of October 14?

  24. Works perfectly! Thank you very much! Just bought the product. It’s people like you that make life easier 🙂