How to Develop an Effective LMS Platform for High-Touch Customer Onboarding

Some companies think their product sells itself, only to find that their competitors have far higher sales. What is the difference? It’s not just the product but how your customer perceives it. This starts with the sales presentation, setting expectations, and leading to the sale. Then, after the sale, the customer has to implement and learn your product. 

With any worthwhile product, the process of presenting and delivering involves educating the customer on what they can do and how they can do it. So, the key way to grow your sales success is to hire LMS developers to create a learning management system (LMS) for both the sales and training phases.

Training that is the same for everyone does not work well. Companies that focus on training can reach more customers in the sales process, which is a great formula for energized quarterly revenue.

Having a place where customers can learn will launch success.

An LMS is a knowledge base. It has important things like frequently asked questions, how-to guides, and problem help. But it is only good if it has the latest information. Companies should update and improve their knowledge base on an ongoing basis.

To make a training program work well, you need to always ask for feedback. Feedback tells you what customers want. It shows how they feel about the training they have now. Businesses use feedback to change how they train. If customers have trouble with a part of a product, trainers can make a new guide. This guide becomes a vital part of their training.

To make a good Learning Management System for teaching customers, you should determine what customers need to learn. The first step is knowing what customers want to achieve and which parts of the product are essential.

Focus on Customer Experience

You need to know what customers want before you start training them. If a customer wants better sales, the LMS training should help with that. If they’re going to keep employees longer, the LMS should have lessons about training and maintaining staff.

Knowing the main parts of a product helps make training materials. These materials give customers the tools to use the product well. Use the parts that customers use most to decide what to teach.

Making the onboarding automatic saves time for the customer. With automatic training, customers can learn when they like. This makes it easier for them to learn.

Making fun and active learning materials in the LMS helps customers enjoy learning. Good content like case studies, simulations, and videos keeps them interested in the training.

Using different kinds of media helps people learn in various ways. Videos, sounds, and active tasks make training better. When we use multimedia, learning becomes more accessible and better for customers.

Products and services get new features often. The LMS needs regular updates so customers learn about these changes. These updates help keep training stuff fresh.

Listening to customer feedback improves the LMS. This feedback finds problems in training that we can fix. It also shows where we can add new training. It is essential to update and make the training more frequent.

Different industries gain from a High-Touch Onboarding LMS.

SaaS Providers

SaaS providers need to train customers on how to use their software. Customers have different skill levels. Some may get upset and not use the software much. A high-touch onboarding LMS gives hands-on training. This helps customers use the software well. Software changes a lot. A high-touch onboarding LMS provides regular training and support to customers.

Service Providers

Service providers have to give good service to stand out. Training workers to provide good service is a must. A high-touch onboarding LMS can focus on this training. It can use role-playing and scenarios to make workers better at talking to customers. This makes the service better.

Consumer Goods Manufacturers

Consumer goods manufacturers use a high-touch onboarding LMS to teach customers about their products. Customers must know how to use the products right. This makes customers happy. A high-touch onboarding LMS can give guides and videos. These help customers learn to use the product. The LMS also shows particular selling points. This can make customers want to buy the products.

Equipment Manufacturers

Equipment manufacturers must make sure customers are safe. A high-touch onboarding LMS can teach safety and how to use equipment. Hands-on training helps customers use equipment without mistakes. This can lead to fewer accidents. Equipment manufacturers can add interactive simulations in their training. This allows customers learn to handle equipment better.

Set Goals for LMS Success

To measure an LMS’s success, you must set goals. The first step is to pick outcomes you can measure. If the LMS is to make customers know the product better, then check how many learned more.

The goals must match what the customer wants. If a customer wants more sales, the goal should be to see if training helps sales. Matching goals with what customers want shows the LMS value.

To see how customers use the LMS, you need to watch how they use it. How many customers log in and finish the training? To know if the LMS works, see if customers are happy with the training. For example, check if they are more satisfied after the training.

In summary

To determine if an LMS works, set goals, match them with customer needs, and observe how customers use the training. Use feedback loops to collect customer comments and improve the LMS. Regularly update the LMS with feedback and new features to improve the customer onboarding experience.

Success metrics are like ingredients in a recipe. Each ingredient is essential. You need the right amounts for the recipe to work. Tracking and analyzing are similar to cooking. You must watch the heat, stir, and taste the food to ensure it cooks correctly. Feedback loops are like taste tests. You test and change the recipe with feedback to make the best dish.

How to Develop an Effective LMS Platform for High-Touch Customer Onboarding was last updated May 1st, 2024 by Colleen Borator