When it comes to telephony, as with most other forms of communication, you may have encountered a fair amount of misinformation during your research. So, to make sure you can make an informed decision for your business, here are 6 myths about business phones, busted.
Myth #1 – You Will Need to Replace Your Infrastructure When Upgrading
If you are opting for a traditional analog PBX system that runs through physical phone lines, you should be able to simply install your new handsets. Although, if the lines themselves are updated, you may need to replace the infrastructure.
However, if you opt for a Voice over Internet Protocol (VoIP) business phone system, you will never need to replace your existing infrastructure or hardware. These phones work through the internet, and so can be used on laptops, computers, tablets, smartphones, and handsets that connect to the internet.
Myth #2 – Business Phone Systems Are Only for Large Businesses
Any size of business can benefit from a business phone system, no matter how big or small they might be. In fact, VoIP options, such as business phone systems by Gamma, can easily be scaled up or down depending on the size of your business.
As these phone systems operate via an online portal, these changes can come into effect instantly! Simply add or remove users depending on your circumstances, and you will only pay for what you use.
Myth #3 – Business Phones Are Open to Data Leaks
In recent years, there has been an increased emphasis on data protection, culminating in the Data Protection Act 2018. Naturally, this has made many businesses wary of any areas that might be prone to security issues.
However, business phone systems can be incredibly secure, so you can be rest assured that your stakeholders’ data is protected.
Myth #4 – You Will Need to Change Your Number (And Update All of Your Information Accordingly)
Having to change your number can be a huge hassle! Not only can this stop customers from contacting you, but you will need to update all of your promotional materials and online listings to ensure the right information is displayed.
But, thankfully, you shouldn’t need to change your phone number! If you are switching providers, they should allow you to keep your existing phone number. And, if you are upgrading to VoIP, they will simply port your phone number when you switch over.
Myth #5 – It’s Too Complicated to Set Up!
Whilst, indeed, there may be a few aspects that need to be carefully considered and configured, setting up a business phone system isn’t always complicated. In most cases, the phone provider will be able to support you throughout the process, undertaking the complicated bits themselves.
Myth #6 – It’s Just a Phone System So It Won’t Affect Day-To-Day Productivity
It is not just a phone system – this is the way that employees can talk to one another internally, and the way that customers can communicate with your business. Thus, an effective phone system can improve productivity and efficiency within your business, increasing both employee and customer satisfaction.
Many VoIP systems also come with additional features that can further improve productivity, including, but not limited to, video conferencing, instant messaging, live chat, and email integration.
With all of this in mind, you will be able to ensure that you are able to make the best, most informed decisions for your business.