Salesforce.com just witnessed a service outage. Just more proof that no matter how big or famous you are, 100% up-time is not a reality. Translation: have a plan for outage situations and how you will handle your customers/clients.
However, does that mean a software solution is better than SaaS? Not necessarily. Outages or “reboots” occur all the time for software solutions, as I’m sure we’re all aware of.
The perils of SaaS was last updated April 7th, 2011 by