Salesforce.com just witnessed a service outage. Just more proof that no matter how big or famous you are, 100% up-time is not a reality. Translation: have a plan for outage situations and how you will handle your customers/clients.
However, does that mean a software solution is better than SaaS? Not necessarily. Outages or “reboots” occur all the time for software solutions, as I’m sure we’re all aware of.