Troubleshoot Google Sync for PC Contacts and Calendar to Google Contacts and Google Calendar

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The following guide will go over common issues is syncing PC data from Outlook, Act!, etc to a Google account


This guide assumes that the desired data is on the PC and ready to be synced. This guide assumes you have CompanionLink installed, registered and otherwise ready to use, if not there are links below to help you with that process.

CompanionLink syncs to the Google account, Google handles the sync to the phone, we have some troubleshooting steps here but beyond that you will need to contact your phone manufacturer's support and/or Google Support.



Google Errors

  1. Token Revoked/Expired Token/All other Token related errors: Request_a_New_Google_OAuth_Token
  2. Too Many Requests: Google has a contact limit of 25,000 contacts including the trash, check here and ensure you have not exceeded this number (this includes trash), alternatively this could be caused by exceeding the daily or concurrent limits. The daily limit should reset at midnight although Google has not indicated whether this is PST/PDT or GMT.


Outlook Errors

Please reference this guide: Outlook_Sync_Troubleshooting_Guide

Syncing from Outlook

CompanionLink Outlook with Google.jpg
  1. First, verify whether or not the data is in Google by logging in to Google Contacts and/or Google Calendar
  2. Try refreshing the Google Oauth token first: Request_a_New_Google_OAuth_Token
  3. Try a reread of Outlook data and try again after each step: Performing_a_Reread
  4. Verify Outlook Folders in CompanionLink > Settings > Advanced (bottom left) > Outlook Folders tab, ensure the correct folders are selected and the record counts make sense, if they do not please reference this guide: Outlook_Sync_Troubleshooting_Guide
  5. Verify there are no category filters set in CompanionLink > Settings > Advanced (bottom left) > Category Filter tab, if you enabled a category filter intentionally, please review the filter carefully
  6. Try clearing the cache in CompanionLink > Settings > Advanced (bottom left) > Support tab > Remove Cached Info > Yes, then do a sync



Syncing from Act

CompanionLink Act with Google.jpg
  1. First, verify whether or not the data is in Google by logging in to Google Contacts and/or Google Calendar
  2. Try refreshing the Google Oauth token first: Request_a_New_Google_OAuth_Token
  3. Try a reread of Act data and try again after each step: Performing_a_Reread
  4. Verify the correct Act database is selected and the username and password (if applicable) are correct in CompanionLink > Settings > Settings (under Act)
  5. Verify your Activity mapping is set as desired in CompanionLink > Settings > Advanced (bottom left) > Activity Mapping tab
  • Note: By default Act Todos are mapped to Google Tasks, you can change this using the above setting if desired









Syncing from Any Other Supported CRM

  1. First, verify whether or not the data is in Google by logging in to Google Contacts and/or Google Calendar
  2. Try refreshing the Google Oauth token first: Request_a_New_Google_OAuth_Token
  3. Try a reread of the PC CRM data: Performing_a_Reread
  4. Try clearing the cache in CompanionLink > Settings > Advanced (bottom left) > Support tab > Remove Cached Info > Yes, then do a sync



Contact Support

If you are still unable to get the desired sync, please contact tech support.