CompanionLink Support Center

Performing a Reread


Performing a Reread

When performing a quick sync CompanionLink locates any updates and sync accordingly. At times an update may not register properly and the update will then not sync. If a few items are not syncing you can utilize the Reread capability in CompanionLink to resolve the matter.

Performing a Reread PC Data

If you made changes on the PC and they have not synced to the device, open CompanionLink Setup and under Options select "Reread (your database) Data on next Sync". In this example (your database) is Goldmine. CompanionLink will list this feature cosmetically based upon whichever database you are syncing. Once selected a check will appear next to the "Reread (your database) Data on next Sync" Option.

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Please then perform a sync. This sync may take a bit longer than a quick sync as CompanionLink is reading all the records prior to syncing.

Once the sync has completed the check will be removed.

Performing a Reread Device Data

If you made changes on the Device and they have not synced properly back to the PC database, open CompanionLink Setup and under Options select "Reread (Device) Data on next Sync". In this example (Device) is listed as "Android" to reflect the sync target selected. Whatever you have configured CompanionLink to sync to will be reflected here. Once selected a check will appear next to the "Reread (Device) Data on next Sync" Option.

*Note: Some sync targets such as Google may be considered a "device" depending upon your sync scenario. For instance, if you were configured to sync Microsoft Outlook with Google, Google would be considered the "device".

Reread Handheld Data

Please then perform a sync. This sync may take a bit longer than a quick sync as CompanionLink is reading all the records prior to syncing.

Once the sync has completed the check will be removed.