How a Website Downtime Can Affect Your Business (and How to Prevent It)

When it comes to owning a website, it’s vital that you do everything on your end in order to ensure that your website is fully functional and hence doesn’t suffer from any regular bouts of downtime. Downtime leads to many drawbacks that are ultimately going to affect your SEO, increase the bounce rates, as well as tarnish your companies credibility and sometimes even lose your loyal customers. All of this is going to cost you sales and revenue, which is something that you definitely want to prevent.

All of that being said though, what are the main causes of downtime, and what can you do exactly in order to prevent it? 

In this article, we are going to discuss the most prominent reasons why websites go down, as well as how can you ensure that you minimize the possibility of that happening.

What’s dangerous about websites being down?

As we have previously mentioned, website downtime is pretty much synonymous with profit loss. The exact amount of money that a business will lose as a result of downtime varies from website to website. 

One of the more extreme examples is when one minute of website downtime in 2018 caused Amazon.com to lose around $1.57 million every minute. Now, surely, most sites aren’t going to see such a drastic loss as Amazon did, but even though that is the case, no company can really afford to just throw away profits like that, especially since they could easily be saved – considering proper planning and failsafes aren’t being overlooked.

What circumstances cause website downtime?

Website downtime is, in most cases, curated by similar factors. Once you get to understand them, you can take all the necessary measures in order to minimize the possibility of the website downtime happening for longer than a couple of minutes, even seconds. 

The most prominent factors that result in a website downtime include planned downtime due to different upgrades or tweaks, hardware or software malfunctions, malicious attacks from a third party, as well as different issues caused by your hosting providers. It’s crucial that you keep these issues in mind, as well as that you take time to understand why and how do they happen in order to be able to begin to develop a plan that’s going to minimize your website’s downtime, or so that you can improve a plan that for dealing with such scenarios if you already have one.

Make sure that you have a plan for these scenarios

It is vital that you remember the fact that your website’s uptime isn’t something that should solely be ascribed as the responsibility of your hosting provider. As experts on this topic from magento maintenance services explain, planning on how to minimize website downtime starts as early as website design. Basically, a proper website designer is going to make sure that all the necessary precautions and measures on their end have been made even before the website has actually launched.

Another important precaution regarding planning is to partner with a quality website monitoring service. Basically, they are going to be able to will notify you the very moment that your website downtime has occurred in order for you to be able to immediately go to work so that you can fix the issue or perhaps put a failsafe plan into place if the issue has happened to be a result of your hosting service. 

Take time to look for quality providers

It’s vital to note that quality providers aren’t only going to notify you of a total website failure, but they are also going to ensure that you are notified of any existent trends that could indicate that your site is going to go down. They are also going to notify you of any performance issues, and the best of providers will even allow you to put failsafes into place automatically.

Communication is vital

Make sure that you remember that you alone are able to put the above-mentioned failsafes and precautions into action and still happen to encounter unexpected downtime in addition to already planned downtime that your site encounters. So, what’s the best way to handle these issues? Basically, it all boils down to communication. 

Make sure that you utilize social media platforms in order to communicate any issues regarding both planned and unplanned downtime with people that visit your website. When it comes to unplanned downtime, it’s best that you maintain transparency throughout the incident. It’s crucial that you provide updates regarding how the issue is being handled as well as when the site can be expected to be up again. 

In case of planned downtime, you should post a notice to the pages of your site days prior to it happening in addition to doing so on social media. The more you communicate with your audience, the higher the chance that they are going to be forgiving when the downtime occurs.

To wrap things up

In the end, it all comes down to taking time to do all the research necessary in order to be well informed about both the reasons and the results of these scenarios. Doing so is going to enable you to plan in advance, hence making the possibility of downtime affecting your company way lower.

How a Website Downtime Can Affect Your Business (and How to Prevent It) was last updated December 16th, 2020 by Charlene Brown

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