It has not even been 150 years since Alexander Graham Bell made history with the very first telephone call on March 10, 1876, but how the times have changed! Can you imagine what the inventor of the telephone would think today if he suddenly found himself in a 21st century call center? Most businesses no longer utilize hardwired phone systems, and Voice over Internet Protocol (VoIP) has become the industry standard for commercial telecommunications. Even a decade ago it would be difficult to imagine just how far VoIP would advance and this is why it is so important to keep abreast of cutting edge trends when debating the benefits of VoIP over traditional telecommunications systems. Here are just three VoIP trends you cannot afford to ignore in 2020 going forward.
1. Rapid Decline in ‘Traditional’ Phone Systems
First, and foremost, you can safely assume that there will be a rapid decline in the number of companies using traditional, hard-wired telecommunications systems. With VoIP so much more cost effective than traditional phone lines, a greater number of businesses will be abandoning those archaic systems. Bear in mind that VoIP calls carry no long-distance charges so the cost of communications will have an immediate impact on profitability.
2. Greater Focus on In-App Integration
This is probably going to be the most popular of the VoIP trends you can’t ignore in 2020. How often have you become frustrated trying to flip back and forth between screens and apps while trying to carry on an intelligent conversation by referring to data or information needed in the moment? In 2020 and beyond you will see a greater number of developers integrating VoIP into their apps which will significantly reduce wasted time. However, it may be difficult to find the right VoIP software for your needs. A comparison of features like those found on the piesync.com website will be an invaluable resource. ‘RingCentral vs. Aircall: which VoIP phone software is best?’ is definitely worth a read.
3. Mobile Technology
Many of today’s businesses have a large mobile workforce. This has led to some amount of frustration when choosing the right VoIP platform. Some simply do not lend themselves well to mobile access. What about that worker who is out in the field on a call and in need of information stored on the company’s server? The right VoIP software can allow for seamless integration whether out in the field or in office. This is even going to be more prevalent as 5g networks continue to roll out. Not only can remote workers access all the same information they have at their disposal in the office, but they can do so with speed never before imagined.
There is no doubt that within a few short years there will be few hardwired phones in homes or commercial offices. Not only are VoIP communications cost effective, but they allow for greater integration with vital applications. The greatest concern would be finding the right VoIP software that includes all the features you require. This is also why it is important to do a product comparison before choosing a platform for your needs. Take the time to do a bit of comparison shopping and research and you will find the right call center software that meets your needs.