Case Study: Migrate from Microsoft BCM to DejaOffice PC CRM for Outlook

Recently we were approached by a customer who used to use BCM, and wanted a solution that worked with Office 365.

The customer had used Microsoft Business Contact Manager from 2013 to 2018. They had Contacts, Accounts and Communication History. This customer had tried a migration tool to move BCM contacts to Office 365 contacts. This tool was not successful. (CompanionLink Professional can move BCM Contacts to Outlook contacts using a folder-to-folder sync.)

At the time the customer contacted us, they had not used BCM for many months. So the BCM database was out of date.

Our new product DejaOffice PC CRM for Outlook adds certain CRM functions to Office 365 Outlook (Outlook 2019). Among these functions are History Also, DejaOffice can import from older CRM systems like Microsoft BCM which was discontinued in 2016.

The customer also purchased Premium Support, which is a service where our technician could log into his computer and set everything up.

What we did was Sync the old BCM database to DejaCloud. We moved the Accounts, Contacts and Communication History. Then on the new computer, the customer installed DejaOffice PC CRM for Outlook. In addition, the customer uses a Mobile Phone and DejaOffice has the complete database there also.

The entire operation of moving the old database to DejaCloud, and sync to the new PC took our technician about 30 minutes. Most of this time was checking the data each step of the way. The actual sync time was about five minutes for both sync phases.

Now, the customer can make a new contact from an Outlook email. When they look up a Contacts, they an see the communications history imported from the old PC. And they have Caller ID and History on their Phone.

Here is a link to order this same service – DejaOffice PC CRM for Outlook along with Premium installation and one year of support. Give us a call at (503)243-3400 to schedule an installation or talk about your needs.

DejaOffice PC CRM Standalone
Average User Rating:
Average rating: 4.82 out of 5 based on 294 reviews.
Free 14 day trial. Price $49.95



An Ode to Ecco Pro

As we begin the rollout of DejaOffice PC CRM, some of the pioneers of small business Contact managers are on my mind.

A caller this week mentioned Ecco Pro, which was a very popular program back in the mid 1990s.

Ecco Pro as I recall was built on a foundation of an outline manager. Originally it was only an outliner. As it grew, there was a Contacts, Calendar, Task and Notes application. Originally published by Arabesque software, the company got purchased by NetManage in Seattle.

I don’t recall that it was very expensive at the time. Maybe $99 or $59 or something like that. I never used it. At the time we were working primarily with TeleMagic (DOS) and GoldMine (DOS). Both TeleMagic and GoldMine used dBase II format files, an so it was easy to make add-on products. Ecco had a proprietary file format.

By 1997 Ecco Pro had about a million users. Inexplicably, NetManage closed down the entire program. There were rumors for years that someone would buy it, but no on ever did. Ecco died a corporate death; sold to a company that did not know what they had.

Douglas P. Rice has a great writeup about being hired by NetManage just before the big fccollapse.  We don’t often think about how software was sold before the internet was commonly used, and it’s funny to read that they did not ship product updates online.

More resources:

James Kendrick – Memory Lane – Ecco Pro

Wikipedia – Ecco Pro

EccoMAGIC – EccoMagic Forums

A decade after Ecco went off the market, the Ecco User’s Group approached CompanionLink to write a sync to Phones at that time (BlackBerry, Pocket PC).  I was staunchly against it. First, there is no API. Second, the user base could not grow; only shrink. The CompanionLink Meme is to provide free telephone technical support to our customers. Some call this foolish, but I feel that many people need the help from time to time. But I don’t want to get caught getting unlimited phone calls for an unsupported product.

For those that wanted Ecco Pro to be a Contact Manager, we finally have a new product for you. DejaOffice PC CRM Standalone will handle Contacts, Calendar, Tasks and Notes, and synchronize them easily to Android and iPhone. At $49.95 we hope it can be a worthy successor to this industry pioneer.

DejaOffice PC CRM Standalone
Average User Rating:
Average rating: 4.82 out of 5 based on 294 reviews.
Free 14 day trial. Price $49.95