Resolving A Google Calendar Error [Tech Tip]

Some users have reported seeing the following error message display in CompanionLink when attempting to sync with Google:

“Unable to access Google Calendar. Please create a record in Google Calendar first, then try again.”

If you are seeing this message, and have already created at least one event in your Google Calendar, please do the following to resolve the issue:

For Google hosted domain users:

1. Visit the following webpage in your browser:
https://www.google.com/a/<your domain name>/UnlockCaptcha

2. Enter your Google username and password (the same as the email and password you entered in CompanionLink), then solve the captcha and unlock.

3. Reattempt a sync.

For non-hosted domain users:

1. Visit the following webpage in your browser:
https://www.google.com/accounts/DisplayUnlockCaptcha

2. Enter your Google email address and password (the same as the email and password you entered in CompanionLink), then solve the captcha and unlock.

3. Reattempt a sync.

Resolving A Google Calendar Error [Tech Tip] was last updated August 3rd, 2011 by David

5 thoughts on “Resolving A Google Calendar Error [Tech Tip]

  1. This problem just started occurring. I followed the steps above and it did not solve the problem. What do I need to do to fix this? I can log into my google accounts from my browser and my Android phone with no problem. The problem is only with CompanionLink

      • I had the same problem, I updated the software and it solved the problem. Thank you.
        It would be good if the software had automatic updates, considering google can change any moment.

  2. I am getting the “error has occurred. please try later” message when trying to save an event to Google Calander.  This occurs on two computers, Windows7 Home Premium.  One is running IE8, the other is running IE9.

    No problem when enter from iPhone

    • For help using Google Calendar, you’re best bet is to visit http://www.google.com/support/calendar/. Since it’s a Google product, I can’t say for sure what’s going on, but I’d start with this link: http://www.google.com/support/calendar/bin/answer.py?hl=en&answer=38565&topic=1672481 and the link above. Hopefully you’ll find some answers there!