CompanionLink Support Center

Setup Guide - Sync BlackBerry 10 via USB

If you want to synchronize directly to the BlackBerry 10 applications from your PC database, you can do so with an application called DejaHub. Click here for directions.

Quick Links

How to install CompanionLink
How to register CompanionLink
Install BlackBerry Link
Install DejaOffice from BlackBerry World

CompanionLink offers a remote configuration service where we will set up everything for you called RunStart. CompanionLink also provides direct help from our expert technicians through Premium Support.


Configure CompanionLink 6 on your PC

  1. Run CompanionLink Setup from your desktop or start menu and click Settings.
  2. Select your contact manager from the Select your PC or web database... drop-down.
  3. Select BlackBerry 10 OS and Playbook OS from the Select the device you want to sync with... drop-down.
  4. Select Direct USB from the Select your sync method... drop-down.

Configure CompanionLink 5 on your PC

  1. Run CompanionLink Setup from your desktop or start menu.
  2. Select BlackBerry 10 OS and Playbook OS from the Select the device you want to sync with... drop-down.
  3. Select Direct USB from the Select your sync method... drop-down.
  4. Select your contact manager from the Select your PC or web database... drop-down.

Database Configuration Guides

Configuration instructions for Microsoft Outlook.
Configuration instructions for ACT!, Lotus Notes, Palm Desktop, and all other databases.
Configuring Advanced Settings allows you to set field mapping, configure database folders, and much more.

Configure DejaOffice on your BlackBerry 10 device

  1. Open DejaOffice, then tap Setup Wizard and ensure that you select Direct USB as your sync method.

How to sync

  1. Start with BlackBerry Link and CompanionLink running on your PC, and your BlackBerry device disconnected
  2. Open DejaOffice
  3. Tap Sync and close DejaOffice
  4. Connect your BlackBerry device to your computer with the USB cable. If your device is password protected, please enter it when prompted by BlackBerry Link
  5. CompanionLink will begin the synchronization process on the PC automatically.
  6. Open DejaOffice again
  7. Remove the USB cable from the device - you will now see the sync complete.