DejaConnect - Android ADB interface does not show in Device Manager

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When properly set up for DejaConnect USB, your Android should appear as a device in Windows Device Manager. The instructions below will show you how to check Device Manager to see if your device is listed, and troubleshoot the problem if the device doesn't appear.

How to check for your device in Device Manager

1. Make sure USB Debugging is enabled on your Android device.

Enable Android USB Debugging Mode

2. Connect your Android device to your PC using a USB cable.


3. Open Windows Device Manager.

a) Right-click your Computer icon (or My Computer) and choose Manage.
b) In the Computer Management window, click Device Manager in the left window pane.

4. Look for your Android device in the list. It should show up as one of the following:

a) An entry with "ADB" in its name. This indicates that your device's hardware is detected and that the drivers are properly installed. You can stop here.

ADB devmgr(2).png

NOTE: Usually, the ADB entry will show under the heading "ADB Interface", or "Android Phone" (or similar), but sometimes it will show under the manufacturer name instead (e.g. "Samsung", "HTC", etc).

b) "Android phone" (or similar), including a yellow exclamation mark warning. This indicates that your device is detected, but a compatible driver is not installed:

Android-device-manager.jpg

In this case, you need to download and install DejaConnectADB driver on your PC:

Download ADB drivers for DejaConnect USB

NOTE: If, after installing the driver, your device still shows a warning in Device Manager, then restart your phone and reconnect (see the troubleshooting section, below).

c) Your device does not appear in Device Manager. This indicates a hardware or communication problem between Android and your PC. Follow the step below to troubleshoot this issue:

How to troubleshoot

1. Restart your Android device. This fixes about 90% of these issues.

a) Tap and hold the power button on your device.
b) Tap "Restart" or "Power Off".
c) If your phone doesn't power itself back on automatically, then press and hold the power button to power it back on.

2. If restarting does not correct the problem, then try the following:

  • On your device, turn USB debugging off then back on again:

Enable Android USB Debugging Mode

  • Plug the USB cable into a different USB port on your PC.
  • Unplug/replug the USB cable from your Android. Ensure that the USB cable fits tightly into your Android's USB port, then try syncing again.
  • Try replacing the USB cable with one that fits more tightly into your Android's USB port.