Send a CompanionLink PC Sync Log

From CompanionLink Support
Jump to: navigation, search

CompanionLink 8 Logging Instructions:

Logging1.jpg

  1. Open CompanionLink on the PC
  2. Press Ctrl-SHIFT-L, click "Ok"
  3. Reproduce the issue you are having (Preform a Sync or move through the settings).
  4. From CompanionLink main menu, click Settings on the left, Advanced in the bottom left, and find the Support tab at the top.
  5. In the General group, select Email Support. This opens an email and a file Explorer.
  6. From the File Explorer, drag the companionlinklog.zip file into the open Email and click send.
  • If the purpose of the log is to track missing Contacts, Calendar or Task items, please name the item that appears so that we can track it within the log. Giving us two-three examples will help us speed a response.
  • If you have a CompanionLink Case or Ticket number, please include it in your email message.


Logging4.jpg


























CompanionLink 7 Logging Instructions:

Logging71.jpg

  1. Open CompanionLink on the PC.
  2. Press Ctrl-SHIFT-L and click "Ok" on "Logging Enabled."
  3. Reproduce the steps that resulted in the issue (i.e. run a sync or go through the settings)
  4. Press Ctrl-SHIFT-D, from the File Explorer that opens, find and right click on the companionlinklog.log file and select "Send To..." and choose "Compressed (Zipped) Folder"
  5. Reply to this email message and attach the companionlinklog.zip file.
  • If the purpose of the log is to track missing Contacts, Calendar or Task items, please name the item that appears so that we can track it within the log. Giving us two-three examples will help us speed a response.
  • If you have a CompanionLink Case or Ticket number, please include it in your email message.
Logging4.jpg

























CompanionLink "5 Day" Logging Instructions:

5 day logging is used to capture intermittent issues.

  1. Open CompanionLink on the PC
  2. Press Ctrl-SHIFT-U. Put a check next to Logging and change the drop down to 5 days.
    5day.jpg
  3. Click Ok at the bottom, then the X in the top right.


Use CompanionLink normally and if the issue recurs within the next 5 days, use these steps to collect the log:

  1. Reopen CompanionLink on the PC and press Ctrl-SHIFT-D
  2. Find and right click on the companionlinklog.log file and select 'Send To...' and choose 'Compressed (Zipped) Folder.'
  3. Reply to this email message and attach the companionlinklog.zip file found in the folder from step 3.
  • If the purpose of the log is to track missing Contacts, Calendar or Task items, please name the item that appears so that we can track it within the log. Giving us two-three examples will help us speed a response.
  • If you have a CompanionLink Case or Ticket number, please include it in your email message.




Logging Instructions for Device and PC:

If an issue needs both a PC and a Device log, use the following guides.

iPhone-iPad:

Android: