Installing CompanionLink on Mac OS X

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When opening CompanionLink for the first time on Mac OS X, some customers will get a message: " can't open because it was not downloaded from the Mac App Store." If this message appears, you will need to approve CompanionLink to be installed in the Security & Privacy settings.

Setting Security & Privacy

1. Open System Preferences

2. Select Security & Privacy


3. Select "Open Anyway", for


Note: If you do not have the option for Open Anyway; you can also simply change the option Allow Apps Downloaded From to "Anywhere". You can change the settings back once CompanionLink opens.

4. Select "Open"