IPhone/iPad/iOS Wi-Fi Unable to Connect to Remote Device (Advanced)
- 1 Verify Settings
- 2 Verify the Device and PC are on the same Server
- 3 Attempt to Disconnect the Device and Reconnect it
- 4 Attempting to PING the device
- 5 Other Known Issues
To Verify your Build open the DejaOffice Application on your device.
Select Release Notes
The most current build is 1.2.8
Verify CompanionLink Settings
Ensure CompanionLink is configured for your sync. Please ensure in the first and second drop down box you have selected
"Apple device(Wi-Fi Sync)"
Ensure the third drop down is set to the proper Contact Manager
For more information about your setup click here.
Verify DejaOffice is Configured for Wi-Fi Sync
To verify DejaOffice is configured for a Wi-Fi Sync open the DejaOffice Application on the device.
Ensure the CL Wi-Fi Sync is selected.
Back out to the main screen of DejaOffice.
Ensure the IP address noted in DejaOffice matches what has been inputted in to CompanionLink Setup.
Note: If your device IP address begins with the number 169, this indicates a DHCP problem.
You will be unable to sync until you resolve this concern. The most common solution is to reset
Verify DejaOffice is Open
Please ensure the DejaOffice application is open on the device when you initiate the sync.
Sync Start Point
When syncing to an Apple device via Wi-Fi the sync must be initiated from within CompanionLink.
Verify the Device and PC are on the same Server
To verify DejaOffice the Device and PC are on the same server open the DejaOffice Application
Take note of the IP address for later use.
Open a web browser.
In the address bar enter the [device IP address]:8090
If you receive a message noting the "DejaOffice Server is Running". (See Image Below) Continue to Attempt to Disconnect and Reconnect the device.
If there is any other response, this indicates that there is no Wi-Fi connectivity between your PC and your device. You will not be able to sync until you establish connectivity.
Attempt to Disconnect the Device and Reconnect it
On the device select Settings.
Tap on the blue circle arrow icon next to the network that is currently connect
Tap "Forget this network"
Re-Tap on the same Wi-Fi network and enter the password to reconnect
Once you have reconnected please verify your settings are correct and attempt to sync.
Attempting to PING the device
To attempt to PING the device please follow the instructions below:
Open the DejaOffice Application on your device
Tap the Sync icon
Take note of the IP address
On the PC
Select All Programs.
Select Command Prompt.
In the window that appears please type ping (your IP address). This will be the IP address we noted on the phone. For example if we wished to ping a device with an IP address of 192.168.0.103 we would type the following.
You will either receive a message saying "Reply From" which means your PC is able to communicate with the device. Or you will receive a message noting "Request Timed Out" on the PC.
This message means your device is unable to communicate with your PC, CompanionLink will be unable to synchronize until this is resolved.
Other Known Issues
If you have BrowserSafeGuard installed on your PC, DejaOffice for iPhone will be unable to complete a WIFI sync. To check, open task manager and see if BrowserSafeGuard.exe is running in the processes.
The only resolution is to completely uninstall the BrowserSafeGuard application.