CompanionLink Support Center

Google Calendar Sync v3 Update for v2 End of Life

Google Calendar API v3

Google will shut off access to Calendar v1 and v2 on November 17, 2014. They are requiring use of their newer Calendar API v3.

If you synchronize to Google Calendar, this affects you. If you are still syncing with the old API you may see this error message:

UnabletoaccessGGLcal.png

You must take action to prevent sync interruptions.

ACTION: If you own a license to CompanionLink, update for free.

  1. Run CompanionLink on your PC. Click on Help > About to find the version number. It will be 3.0, 4.0, 5.0 or 6.0.
  2. Download the correct update for your version.

CompanionLink for Outlook

CompanionLink for Google

IMPORTANT: Before November 17, 2014, enable the Calendar v3 setting in CompanionLink. Run CompanionLink and go to Settings > Google Settings > enable checkbox for Use Calendar v3 API.

SUGGESTION (OPTIONAL): Upgrade to CompanionLink 6 for real-time two-way sync. CompanionLink 6 uses a new feature in Google Calendar API v3 called real-time sync. We can get calendar updates without checking the server. It's fully automatic and instant. Your PC requires less activity and your changes come faster.

Click here to learn how to use this feature.

New features in CompanionLink 6 if you sync direct (no Google) to phones and tablets

  • Windows 8.1 support
  • Office 2013 and Office 365 support
  • Android 5.0 Lollipop support
  • iOS 8 support
  • Windows Phone 8.1 support
  • BlackBerry OS 10.3 support
  • DejaCloud service included for multiple devices (ie - phone, tablet)
  • New Sync Dashboard shows you record counts, date, and time of last sync

Click here for a full list of new features in CompanionLink 6

Frequently Asked Questions

Do I need to do anything because of Google’s change?

Yes, if you sync to Google Calendar. Scroll to the top of this page and follow the directions under the section titled ACTION.

What if I sync to only Google Contacts and not Google Calendar?

You do not need to take any action. Google is only updating their Calendar API right now. If you have updated your Windows OS, mobile device, or Microsoft Outlook, we recommend upgrading to CompanionLink 6 to make you get uninterrupted sync.

What if I sync to both Google Contacts and Google Calendar and turn on Real-time sync?

Google Calendar will sync in real-time. Google Contacts will sync every 5 minutes. Google does not yet support real-time sync for Google Contacts.

Are updates free?

Yes. CompanionLink license owners get a free update for their version. See instructions in the ACTION section of this page to find the correct version and download the update.

I need technical support. How can I contact you?

Visit this page for our phone number and online ticket form. We expect to receive a large volume of phone calls due to Google’s change. If you do not wish to hold on the phone, please submit an online ticket. You may get a faster response.

Where can I read more about Google’s change?

Click here to read an article by Google about the change.