DejaOffice for iPhone/iPad - Send a log
In order further troubleshoot the issue you are having we need to get a DejaOffice Log file from your Apple device. Please follow the steps below to turn on the Logging feature and email the log file to the DejaOffice support team.
- Open DejaOffice and tap Settings and select the Log option.
- Verify both the "Logging" and the "Debug Logging" options in the on position. Change them both to "ON" if they are not.
- Navigate back to the main DejaOffice screen.
- Reproduce the issue you are having (i.e. Run a sync).
- After the Sync is complete tap Settings>Log.
- Select the email log to Support option.
- A new email template will appear. Please send the email to this address.
If you have a case or ticket number, please include it in the subject line of your email.