CL Hangs on "Loading Outlook Folders"

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Use the following page instead: Repair/Re-install Outlook 365, 2021, 2019, 2016, 2013, 2010, 2007, 2003

If you are on an Exchange server, CompanionLink may take a while to load the Outlook Folders tab as it spiders your public Exchange folders. Causing CompanionLink to appear as though it has frozen or hang for long amounts of time while loading Outlook folders.

As long as you are not intending on syncing with a public folder, you should be able to go to the Outlook icon in the system tray and choose "Cancel Server Request".

This should allow you to get past the "Loading Outlook Folders" message.