Android Unable to Connect to Remote Device
Verify DejaOffice Build
Verify DejaOffice is on the most recent build. To do so open the DejaOffice Application on the device.
Select Release Notes
Verify the build number is the most current. The most current build at this time can be found here; DejaOffice for Android
Verify CompanionLink Settings
Ensure CompanionLink is configured for your sync. Please ensure in the first drop down box you have selected
Ensure the second drop down is set to the proper Contact Manager
For more information about your setup click here.
Verify DejaOffice Configured for Wi-Fi Sync
To verify DejaOffice is configured for a Wi-Fi sync start out by opening your DejaOffice application on your device.
Then Sync Settings.
Ensure Wi-Fi Sync is selected.
Ensure the IP address and Device Name Match
To verify the IP address and Device Name match in both DejaOffice and in the CompanionLink Setup please follow the steps below:
Select Wi-Fi Settings.
Take note of the IP address and Device Name:
Ensure this matches the information in the CompanionLink Setup under Android Settings:
Verify DejaOffice is Open
In order to sync DejaOffice must be open or currently running in the background. If you are unsure DejaOffice is running in the background simply open the application prior to starting the sync.
Verify Sync Start Point
When performing a sync via Wi-Fi please ensure the sync is being initiated in CompanionLink.
Attempting to PING the device
To attempt to PING the device please follow the instructions below:
Open the DejaOffice Application on your device
Select Wi-Fi Settings.
Take note of the IP address
On the PC
Select All Programs.
Select Command Prompt.
In the window that appears please type ping (your IP address). This will be the IP address we noted on the phone. For example if we wished to ping a device with an IP address of 192.168.0.103 we would type the following.
You will either receive a message saying "Reply From" which means your PC is able to communicate with the device. Or you will receive a message noting "Request Timed Out" on the PC.
This message means your device is unable to communicate with your PC, CompanionLink will be unable to synchronize until this is resolved.
If you are still having trouble, please see our advanced troubleshooting for syncing Android via Wi-Fi.