CompanionLink Support Center

Android Unable to Connect to Remote Device


Contents

Verify Settings

Verify DejaOffice Build

Verify DejaOffice is on the most recent build. To do so open the DejaOffice Application on the device.

Verify DejaOffice Build

Select Release Notes

Verify DejaOffice Build

Verify the build number is the most current. The most current build at this time can be found here; DejaOffice for Android

Verify DejaOffice Build

Verify CompanionLink Settings

Ensure CompanionLink is configured for your sync. Please ensure in the first drop down box you have selected

"Android(Wi-Fi Sync)"

Ensure first drop down is set to "Android(Wi-Fi Sync)"

Ensure the second drop down is set to the proper Contact Manager

Ensure proper Contact Manager

For more information about your setup click here.

Verify DejaOffice Configured for Wi-Fi Sync

To verify DejaOffice is configured for a Wi-Fi sync start out by opening your DejaOffice application on your device.

Select Settings

Select Settings.

Select Sync Settings

Then Sync Settings.

Ensure Wi-Fi Sync is Selected

Ensure Wi-Fi Sync is selected.

Ensure the IP address and Device Name Match

To verify the IP address and Device Name match in both DejaOffice and in the CompanionLink Setup please follow the steps below:

Select Settings

Select Settings.

Select Sync Settings

Select Wi-Fi Settings.

Select Wi-Fi Settings

Take note of the IP address and Device Name:

Take note of the IP address and Device Name

Ensure this matches the information in the CompanionLink Setup under Android Settings:

Ensure this matches the information found in DejaOffice

Verify DejaOffice is Open

In order to sync DejaOffice must be open or currently running in the background. If you are unsure DejaOffice is running in the background simply open the application prior to starting the sync.

Verify Sync Start Point

When performing a sync via Wi-Fi please ensure the sync is being initiated in CompanionLink.

Sync should be initiated from within CompanionLink Setup

Attempting to PING the device

To attempt to PING the device please follow the instructions below:

Open the DejaOffice Application on your device

Select Settings

Select Settings.

Select Sync Settings

Select Wi-Fi Settings.

Select Wi-Fi Settings

Take note of the IP address

Take note of the IP address and Device Name

On the PC

Select Start.

Select Start

Select All Programs.

All Programs

Select Accessories

Select Accessories

Select Command Prompt.

In the window that appears please type ping (your IP address). This will be the IP address we noted on the phone. For example if we wished to ping a device with an IP address of 192.168.0.103 we would type the following.

ping (your IP address)

You will either receive a message saying "Reply From" which means your PC is able to communicate with the device. Or you will receive a message noting "Request Timed Out" on the PC.

This message means your device is unable to communicate with your PC, CompanionLink will be unable to synchronize until this is resolved.

If you are still having trouble, please see our advanced troubleshooting for syncing Android via Wi-Fi.