Problems installing CompanionLink - CL installer issues

Occasionally, attempting to install CompanionLink will fail for some users. This can result from any one of a variety problems on the system (security issues, registry corruption, viruses, etc).

Try a Restart

Sometimes Windows can get into a bad state or there could be a "stuck" install process still running. First just try restarting the PC and running the installer once more. If no change, try the below steps.

Using Microsoft's Fix it Utility.

Fix it automatically repairs program installation issues that installing or removing program fails because of corrupted registry keys or blocked installation.

To find out how to use this utility please visit: http://support.microsoft.com/mats/Program_Install_and_Uninstall/

Manually Installing CompanionLink

If Fix It did not resolve the issue, and you are still receiving an error message when attempting to install CompanionLink, please follow the instructions below to Manually install:

First, select the following link for the version of CompanionLink you are trying to manually install:

CompanionLink Build 10042 Manual Install
CompanionLink Build 9072 Manual Install
CompanionLink Build 8052 Manual Install
CompanionLink Build 7062 Manual Install
CompanionLink Build 6052 Manual Install

Once downloaded:

1. Right-click the file, then choose Extract All...
2. In the extraction wizard, choose C:\Program Files (x86)\, then click Extract.
3. Browse to the extracted folder you just created (C:\Program Files (x86)\CompanionLink).
4. Right-click companionlink.exe and choose Send To -> Desktop (create shortcut).

• Note: If you have a previous build of CompanionLink already on the machine choose to "Replace" any files when prompted.

You can now run CompanionLink from the desktop shortcut you created.

• Note: The above zip file will (by default) install as CompanionLink Pro Eval. This version of CompanionLink can also be registered as any other version of CompanionLink (e.g. CompanionLink for Outlook) at time of purchase/registration.

Manually Installing DejaOffice PC CRM

If Fix It did not resolve the issue, and you are still receiving an error message when attempting to install DejaOffice PC CRM, please follow the instructions below to Manually install.

First, select the following link for the version of DejaOffice PC CRM you are trying to manually install:

DejaOffice PC CRM Build 1757 Manual Install

Once downloaded:

1. Right-click the file, then choose Extract All...
2. In the extraction wizard, choose C:\Program Files (x86)\, then click Extract.
3. Browse to the extracted folder you just created (C:\Program Files (x86)\DejaOffice PC CRM).
4. Right-click "DejaOfficePC.exe" and choose Send To -> Desktop (create shortcut).

• Note: If you have a previous build of DejaOffice PC CRM already on the machine choose to "Replace" any files when prompted.

Manually Installing CL Duplicate Remover

If Fix It did not resolve the issue, and you are still receiving an error message when attempting to install CL Duplicate Remover, please follow the instructions below to Manually install.

First, select the following link for the latest version of CL Duplicate Remover:

CL Duplicate Remover 1021 Manual Install

Once downloaded:

1. Right-click the file, then choose Extract All...
2. In the extraction wizard, choose C:\Program Files (x86)\, then click Extract.
3. Browse to the extracted folder you just created (C:\Program Files (x86)\CL Duplicate Remover).
4. Right-click "CLDuplicateRemover.exe" and choose Send To -> Desktop (create shortcut).

• Note: You can also just run this tool from the .exe where ever you extract it.