Problems installing CompanionLink - CL installer issues

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Occasionally, attempting to install CompanionLink will fail for some users. This can result from any one of a variety problems on the system (security issues, registry corruption, viruses, etc).

Try a Restart

Sometimes Windows can get into a bad state or there could be a "stuck" install process still running. First just try restarting the PC and running the installer once more. If no change, try the below steps.

Using Microsoft's Fix it Utility.

Fix it automatically repairs program installation issues that installing or removing program fails because of corrupted registry keys or blocked installation.

To find out how to use this utility please visit: http://support.microsoft.com/mats/Program_Install_and_Uninstall/


Check Taskbar to Allow this Install

  1. Check the taskbar at the very bottom of the screen for a flashing shield icon
  2. Click the shield icon
  3. Allow the app to make changes


Installer Not Responding

  • Due to changes in the Windows installer process, occasionally when installing after allowing the installer to make changes (above section) the installer will appear as "not responding", simply leave the installer running until the window disappears. Once the window disappears, the update or install is complete.
  • Restarting the computer may help as well
  • Can also try running the installer as an administrator


Reasons why you may not be able to Install

Windows has a few built in modes and other utilities which prevent apps not from the Windows app store from being installed.

Windows S Mode

When trying to install, you may get a message about Windows S Mode, this must be disabled.

  1. Use this Microsoft Guide and follow the steps

Windows Smart App Control

When trying to install, you may get a message about a DLL not being found. If so, you probably have Smart App Control enabled. To disable:

  1. Go to the Start Menu
  2. Type in "Smart App Control"
  3. Click on the Smart App Control (Settings) listing
  4. Select Off and click Yes/OK if prompted


Manually Installing CompanionLink


If Fix It did not resolve the issue, and you are still receiving an error message when attempting to install CompanionLink, please follow the instructions below to Manually install:

First, select the following link for the version of CompanionLink you are trying to manually install:

CompanionLink Build 11014 Manual Install
CompanionLink Build 10046 Manual Install
CompanionLink Build 9072 Manual Install
CompanionLink Build 8052 Manual Install
CompanionLink Build 7062 Manual Install
CompanionLink Build 6052 Manual Install

Once downloaded:

  1. Right-click the file, then choose Extract All...
  2. In the extraction wizard, choose C:\Program Files (x86)\, then click Extract.
  3. Browse to the extracted folder you just created (C:\Program Files (x86)\CompanionLink).
  4. Right-click companionlink.exe and choose Send To -> Desktop (create shortcut).
  • Note: If you have a previous build of CompanionLink already on the machine choose to "Replace" any files when prompted.


You can now run CompanionLink from the desktop shortcut you created.

  • Note: The above zip file will (by default) install as CompanionLink Pro Eval. This version of CompanionLink can also be registered as any other version of CompanionLink (e.g. CompanionLink for Outlook) at time of purchase/registration.


Manually Installing DejaOffice PC CRM


If Fix It did not resolve the issue, and you are still receiving an error message when attempting to install DejaOffice PC CRM, please follow the instructions below to Manually install.

First, select the following link for the version of DejaOffice PC CRM you are trying to manually install:

DejaOffice PC CRM v1 Build 1828 Manual Install
DejaOffice PC CRM v2 Build 2103 Manual Install

Once downloaded:

  1. Right-click the file, then choose Extract All...
  2. In the extraction wizard, choose C:\Program Files (x86)\, then click Extract.
  3. Browse to the extracted folder you just created (C:\Program Files (x86)\DejaOffice PC CRM).
  4. Right-click "DejaOfficePC.exe" and choose Send To -> Desktop (create shortcut).
  • Note: If you have a previous build of DejaOffice PC CRM already on the machine choose to "Replace" any files when prompted.


Manually Installing CL Duplicate Remover


If Fix It did not resolve the issue, and you are still receiving an error message when attempting to install CL Duplicate Remover, please follow the instructions below to Manually install.

First, select the following link for the latest version of CL Duplicate Remover:

CL Duplicate Remover 1021 Manual Install

Once downloaded:

  1. Right-click the file, then choose Extract All...
  2. In the extraction wizard, choose C:\Program Files (x86)\, then click Extract.
  3. Browse to the extracted folder you just created (C:\Program Files (x86)\CL Duplicate Remover).
  4. Right-click "CLDuplicateRemover.exe" and choose Send To -> Desktop (create shortcut).
  • Note: You can also just run this tool from the .exe where ever you extract it.
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