CompanionLink Support Center

BlackBerry Desktop add-in fails to register

If the CompanionLink add-in fails to appear in the BlackBerry Desktop software and you have attempted to manually register the add-in only to receive the error "The application failed to start because its side-by-side configuration is incorrect" it may be necessary to install the Microsoft Visual C++ Redistributable Package. Please follow the steps below to do so.

Install Microsoft Visual C++ 2008 Redistributable Package, then re-register the add-in.

Microsoft Visual C++ 2008 Redistributable Package

32-bit version: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9b2da534-3e03-4391-8a4d-074b9f2bc1bf&DisplayLang=en

64-bit version: http://www.microsoft.com/downloads/en/details.aspx?familyid=bd2a6171-e2d6-4230-b809-9a8d7548c1b6&displaylang=en