Act! v22 Activity Details Contain HTML or Style Codes in Outlook Google Android or iPhone

In Act! v22 there is a significant change to Activity Details, Contact Notes, and Contact History notes. These fields use an Edit control that allows Bold and Underline. In prior versions of Act! the SDK and API conveyed these fields using RTF (Rich Text Format). Starting in Act! v22 these fields now contain HTML code.

This change only affects records that are created or changed using Act! v22. So records that were saved in a prior build still sync as RTF text.

Outlook Sync

CompanionLink 9 Build 9014 (December 10, 2019) has changes to compensate for this change. Please download this from our Downloads Page.

Once you have updated CompanionLink, you need to select Re-Read Act! to re-send all the notes from v22 to Outlook.

Google Sync

CompanionLink 9 Build 9014 (December 10, 2019) has changes to compensate for this change. Please download this from our Downloads Page.

Once you have updated CompanionLink, you need to select Re-Read Act! to re-send all the notes from v22 to Outlook.

Android Sync

DejaOffice for Android 4.4.31 (Build 1211) and higher will hide the HTML text in the note.

iPhone Sync

DejaOffice for iPhone and iPad 2.5.8 (Build 1151) and higher will hide the HTML text in the note.

Act! Inbox Sync to Outlook and Google

Act! will be releasing an update with the changed software that will compensate for the new note format. It is expected this will be released in December 2019.