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Palm user not found

Symptom:
- Using a Palm operating system handheld
- Error message: 'Palm files/user not found'

Explanation:
This is a common error that occurs when a handheld has not yet been synched to the Palm Desktop on this computer, or when CompanionLink has the wrong username selected.

Fix:
  1. Open CompanionLink Setup.
  2. Click on File and choose Reset Palm HotSync Settings. This turns CompanionLink off so that you are no longer synchronizing your contact manager data with the handheld. NOTE: If you do not have this option, press Ctrl-Shift-R.
  3. Go to the handheld.
  4. On the handheld, there will be a HotSync icon in the menu. Tap on this.
  5. There will be a username in the upper righthand corner of the screen. This is the name of the handheld. The only way to change this is to hard-reset the handheld.

    NOTE: If there is no username here, then HotSync the handheld. You will get a prompt asking you to select or create a username for the handheld. If there are any names in this box, select one. Otherwise, create a new username.

  6. Open Palm Desktop.
  7. In the upper righthand corner of the Palm Desktop program, there will be a username. Click the dropdown menu.
    • If there is only one entry here, go to step 8.
    • If there is more than one entry, and the first four letters of the names listed are identical, then you will need to rename the incorrect username by clicking on Edit Users, highlighting the username that is NOT the one found in step 5 and renaming it. For example: If you had two usernames 'Palm' and 'Palm2', and 'Palm' is the correct username, then you could rename 'Palm2' to '2Palm' or 'Old-Palm2'.
  8. In Palm Desktop, add a record to the Datebook, Address Book, Todo List and Memo Pad areas (or Calendar, Contacts, Tasks and Memos, depending on which areas you have).
  9. HotSync your handheld.
  10. Check your handheld. Are the records you added to the Palm Desktop in the handheld? If not, stop here. Your Palm Desktop is not synching with your handheld. This is a different problem.
  11. Reopen CompanionLink Setup. Click on Settings. If you see the user profile screen, click Next.
  12. Choose the username from step 5.
  13. Click Next.
  14. If you need to configure your contact manager, select this here and configure it.
  15. Click Next and Finish.
  16. HotSync your handheld.