Why Duplicates Occur
Duplicates can often occur when there is existing data on both the PC and the device before performing your first sync.
Other times, it may appear that your data has duplicated when it actually has not. Many devices, like Android, allow for multiple database "accounts" in which contact and calendar data can be stored. You may have existing data in one account, and CompanionLink may sync your PC data to a different account on the device, causing it to appear as if there are duplicates. More info about the appearance of duplicates in the Android contacts accounts
Duplicates can also occur when using more than one sync tool. Please ensure that you have disabled any other sync software you may have installed on your PC. We also recommend disabling any other automatic sync your device may provide, such as synchronization with Google.
How to remove duplicates from your device
To remove duplicates from DejaOffice for Android and/or your Android device visit the link below.
To remove duplicate entries from other devices, use the Wipe all records feature in CompanionLink. This feature will clear all data from your device and perform a fresh sync from the PC. To perform a Wipe all records sync, open CompanionLink, select Options, and click Wipe all records. The next time you sync, the data on the device will be wiped and replaced with a fresh set of data from the PC.
In some circumstances, CompanionLink's Wipe all records sync may not be able to fully remove duplicates from your device, or your device may be storing a duplicate set of data in a different account. Please refer to our detailed instructions on how to remove all records from your device.
How to remove duplicates from your Computer
If no backup is available or the backup is out of date, there are ways to manually clean up duplicates. Please see our how to remove duplicates from your PC or Mac guides for help with duplicates in Outlook, ACT or GoldMine.