CompanionLink Support Center

Performing a Purge and Reload


Note: "Purge and Reload" is now known as "Wipe all records before sync" in the software.

Performing a Purge and Reload

Occasionally you may have items on the handheld you wish to have removed during a sync. Items such as duplicates records or items you previously synced can be removed prior to being synced.

NOTE: CompanionLink is unable to purge your Contact Manager. When selecting this option, only information on the device/sync target (1st dropdown selection in CompanionLink) will be cleared.

Configuring CompanionLink to Purge and Reload All

Ensure the information in your Contact Manager is correct and up to date. Create a current back up of your data.

In your CompanionLink Setup under Options select the option to Purge and Reload All. A check will appear next to the option. Perform a sync.

PurgeReload 01.png

This will clear the information from your device and sync the information present in your Contact Manager. Please be aware this sync may take longer as CompanionLink is reading through all the records.

Once the sync has completed the check will be removed.

Configuring to Purge and Reload individual conduits

In CompanionLink Setup click Advanced Settings. On the Applications tab, you can choose to purge and reload each conduit individually, or any combination of them at once.

Simply click the check box next to the appropriate item.

PandReach.png

This will clear the chosen information from your device and sync the information present in your Contact Manager. Please be aware this sync may take longer as CompanionLink is reading through all the records.