CompanionLink Support Center

Android USB Device Specific Notes

If your are visiting this page looking for details, and not yet using CompanionLink, please consider trying our free trial of CompanionLink with DejaOffice. You'll be glad you did! Click here for a $10 discount code on today's purchase.

If you are using the DejaConnect USB sync method, this article does not apply. You need to download ADB drivers specific to your device.

When syncing your Android device using CompanionLink via Direct USB (Mass Storage Mode) your device needs to be set to a certain USB mode in order to sync:

Contents

Motorola devices

Moto X | Droid Ultra | Droid Razr HD | Droid RAZR | Droid X | Droid X2 | Droid 2 | Droid 2 Global | Droid 3 | Droid Pro | Droid Bionic | Atrix | Atrix 2 | Photon

For the Droid Razr, Droid Razr Maxx or Droid Razr M, you will need to select "MTP Mode" to start the sync.

For many other Motorola devices, you need to select "Charge Only" or "None" as the USB connection type when connecting to the PC. More Info

Droid Pro (w/ 2.3.3 update) The recent Android 2.3.3 update to Droid Pro users may cause their devices to no longer mount in USB Mass Storage Mode. This prevents DejaOffice and CompanionLink from syncing via USB. This can be resolved by following these steps - Droid Pro does not mount to PC.

Samsung devices

Galaxy SII, SIII, SIV | Galaxy Nexus | Galaxy Nexus S | Galaxy Nexus 7 | Galaxy Note, Note 2, and Note 3

To synchronize via Direct USB, connect the device in MTP Mode.

For other Samsung devices

Please see our full list of Samsung devices to find the right connection mode for Direct USB (Mass Storage Mode).

HTC devices

Hero/S | Evo/Shift/3D/Design | Inspire | Incredible/2 | Wildfire/S | Desire HD/Z | Sensation/XE | Amaze | Merge | Evo View | Flyer | Rezound | Rhyme | Vivid

For DejaOffice to sync via Direct USB, you need to select "Charge Only" as the USB connection type when connecting to the PC.

Sony devices

Xperia Arc | Xperia PLAY

Settings > Sony Erricson > Connectivity > USB Connection mode > Mass Storage

Android 3.x (Honeycomb) Tablets

Motorola Xoom | Toshiba Thrive | Acer Iconia Tab A500/A100 | T-Mobile G-Slate/Optimus Pad | ASUS Eee Pad Transformer/Slider | Samsung Galaxy Tab 10.1

Android 3.x (Honeycomb) Tablets can synchronize via Direct USB mode. To do so, connect the table in MTP mode to the computer.

Amazon Kindle Fire

The Kindle Fire automatically mounts SD card storage when connected to the PC. Before you can sync via USB, you must first unmount the SD card. Please use the following steps to do this:

  1. Connect the Kindle Fire to the Computer
  2. Wait for the "disconnect" button to appear at the bottom of the Kindle screen; press this
  3. Open DejaOffice and press the sync button from the main menu

Barnes & Noble NOOK Tablet

DejaOffice is available through the NOOK Marketplace on the NOOK Color and NOOK Tablet. Simply search the NOOK Marketplace for "DejaOffice".

DejaOffice does not currently support syncing to the native contacts and calendar accounts on the NOOK Tablet. Contact and calendar data will sync to the DejaOffice apps only.

USB Sync is supported, but requires Manual Sync mode (follow the instructions in the app).