CompanionLink Support Center

Android USB Device Specific Notes

When syncing your Android device using CompanionLink via Direct USB (Mass Storage Mode) your device needs to be set to a certain USB mode in order to sync.

If you are using the alternate DejaConnect USB sync mode, this article does not apply. You need to download ADB drivers specific to your device.

Contents

Motorola devices

Droid RAZR| Droid X | Droid X2 | Droid 2 | Droid 2 Global | Droid 3 | Droid Pro | Droid Bionic | Atrix | Atrix 2 | Photon

For all Motorola devices, when using DejaOffice to sync via USB, you need to select "Charge Only" or "None" as the USB connection type when connecting to the PC. More Info


Droid Pro (w/ 2.3.3 update) The recent Android 2.3.3 update to Droid Pro users may cause their devices to no longer mount in USB Mass Storage Mode. This prevents DejaOffice and CompanionLink from syncing via USB. This can be resolved by following these steps - Droid Pro does not mount to PC.

Samsung Galaxy Nexus

The Samsung Galaxy Nexus is the first Android 4.0 (Ice Cream Sandwich) device. This device does not have an external SD card slot, which means that Mass Storage USB sync will not work with DejaOffice on this device (more info). CompanionLink recommends syncing via Local Wi-Fi Sync , Secure Hosted Wireless Sync, Google or CompanionLink's new USB sync method, DejaConnect USB.

Samsung Nexus S

Android 4.0 (Ice Cream Sandwich) update: DejaOffice 1.12.8 is required for Mass Storage Mode USB Sync.

Samsung devices

On most of these phones, the default USB setting is set to "Kies" mode. For DejaOffice to sync via USB, you must change this setting in Android settings. These are located in different places depending on your specific device and carrier.


Samsung Galaxy S (GT-i9000)

Settings › About Phone › USB Settings > Mass Storage.

Samsung Fascinate (Verizon) | Samsung Mesmerize (U.S. Cellular)

Settings › USB Settings > Mass Storage.

Samsung Epic 4G (Sprint)

Connect USB Cable › Select "Charging". NOTE: Requires a driver update from Samsung

Samsung Vibrant (T-Mobile) | Samsung Captivate (AT&T) | Samsung Infuse 4G (AT&T)

Settings › Applications › USB Settings > Mass Storage. More Info

Samsung Galaxy Tab (7-inch)

Settings › Wireless and network › USB Settings > Mass Storage.


Samsung Galaxy S II | Samsung Captivate Glide | Samsung Galaxy Note

Option 1:

  1. Go to Settings > Applications > Development > Check "USB Debugging"
  2. Connect your phone to the PC, open DejaOffice, and press Sync

Option 2:

  1. Start with the phone disconnected
  2. On the phone, go to Settings > Wireless and Network > USB Utilities
  3. Select "Connect storage to PC" and Connect the USB cable
  4. Open DejaOffice and tap Sync
  5. When the PC sync completes, select "Disconnect storage from PC", or tap the OK button in DejaOffice (More info)


Samsung Droid Charge (Verizon)

  1. Start with the phone disconnected
  2. On the phone, go to Settings › USB Settings > Mass Storage
  3. Connect the device to the PC
  4. Pull down the notification bar and select "Turn off USB storage"
  5. Select "Stop" and then open DejaOffice and select "Sync"
  6. When the PC sync completes select "Stop" or "OK" on the device to complete the sync
  • NOTE: If your device does not mount its USB storage automatically when connecting to the PC, please skip step 4.

Samsung Stratosphere (Verizon)

Settings -> USB Settings -> Ask on Connection

  • NOTE: DejaOffice is unable to mount the USB drive on some devices if this connection is set to Mass Storage

HTC Sense devices

Hero/S | Evo/Shift/3D/Design | Inspire | Incredible/2 | Wildfire/S | Desire HD/Z | Sensation/XE | Amaze | Merge | Evo View | Flyer | Rezound | Rhyme | Vivid

For DejaOffice to sync via USB, you need to select "Charge Only" as the USB connection type when connecting to the PC.

Sony devices

Xperia Arc | Xperia PLAY

Settings > Sony Erricson > Connectivity > USB Connection mode > Mass Storage

Android 3.x (Honeycomb) Tablets

Motorola Xoom | Toshiba Thrive | Acer Iconia Tab A500/A100 | T-Mobile G-Slate/Optimus Pad | ASUS Eee Pad Transformer/Slider | Samsung Galaxy Tab 10.1

Android 3.x (Honeycomb) Tablets do not work with CompanionLink's older Mass Storage Mode USB Sync. For all Honeycomb tablets CompanionLink recommends syncing via Local Wi-Fi Sync , Secure Hosted Wireless Sync, Google or CompanionLink's new USB sync method, DejaConnect USB.


Amazon Kindle Fire

The Kindle Fire automatically mounts SD card storage when connected to the PC. Before you can sync via USB, you must first unmount the SD card. Please use the following steps to do this:

  1. Connect the Kindle Fire to the Computer
  2. Wait for the "disconnect" button to appear at the bottom of the Kindle screen; press this
  3. Open DejaOffice and press the sync button from the main menu

Barnes & Noble NOOK Tablet

DejaOffice is available through the NOOK Marketplace on the NOOK Color and NOOK Tablet. Simply search the NOOK Marketplace for "DejaOffice".

DejaOffice does not currently support syncing to the native contacts and calendar accounts on the NOOK Tablet. Contact and calendar data will sync to the DejaOffice apps only.

USB Sync is supported, but requires Manual Sync mode (follow the instructions in the app).

Retrieved from "http://www.companionlink.com/support/kb/Android_USB_Device_Specific_Notes"