What Startups Should Do When a Software Problem Happens

Fixing a software problem can be a huge headache for many startup owners. However great the technology may be, it’s only great while everything works spotlessly; otherwise, it will just waste your time and resources. If you are experiencing a software problem within your startup, here are some of the steps you should follow to fix it as soon as possible and with the least amount of stress.

Find out What the Problem Is

It doesn’t matter how big or small the problem you are confronting is, as a rule of thumb, there is only one type of approach that will guarantee you success, and that is an “effective problem-solving” approach. To effectively decrease the time needed for the problem to be solved, you must have a fundamental and technical understanding of all the technology your startup uses. The unique perception of your specific startup technology will give you a unique and better insight to solve the problem at hand. Once you have found out what the exact problem with your software is, you will know what you are going up against. Only then will you be able to make the best plan to solve the problem, and you will be able to compare the strategies to decide which steps should be taken.

Work With Your Team

No matter how big or small the business is, there are always different branches within it that work together. One important question that needs to be asked is exactly which branch of your startup is experiencing software problems. A good way to find out if the problem is in accounting or, for example, in the sales department of your startup is to consult your whole team. If you don’t know who is experiencing the problem, you won’t be able to put your best efforts into solving it, and you could end up in an opposite direction that doesn’t even pose a problem. Find out if the problem at hand is experienced by a single user, a whole department, or the entire main office, including the remote branch offices.

Bring in Some Outside Opinions

As we’ve mentioned earlier, sometimes it can become clear that you need to involve someone outside of your company to solve the problem your startup is experiencing. Luckily for you, many experienced services offer you IT support for small business, should you need it. These services come in handy if your startup has a busy schedule, which prevents you from using the expertise of your employers to solve the problem without getting behind on your work. Some additional benefits of hiring experts outside of your office are that they specialize in solving these kinds of problems daily, leaving them with a lot of experience. And experience offers them unique insight into the problem, which allows them to solve it much faster.

IT Troubleshooting

If you happen to be experiencing a severe problem, you might get tangled up in all the possible solutions and the questions that lead to it. Getting ahead of yourself can only irritate you and your employees, meaning the problem is yet to be solved, but with an inconvenience too. To help you improve your troubleshooting skills, the most helpful questions you can ask are when the problem started and whether it’s constant or it happens on occasion. Furthermore, you should ask if some recent changes could potentially be the cause of the problem your startup is experiencing. If you can recreate the problem, take the time to do so because it can be very beneficial in cases where you might need to involve third-party technical support.

Avoid the Same Problem in the Future

There’s nothing quite like the feeling you get after you’ve solved the problem that was giving you a huge headache. It doesn’t matter who solved it, whether it was the staff within your startup or you went to help an outside source, the problem is bygones. You should enjoy this problem while it lasts. After all, as you very well know, you need to make sure you don’t go down this path ever again because you’ve spent so much time stressing out, and you probably spent a lot of money. Once the problem gets solved for good, focus your attention on finding the cause and do your best to prevent the same from happening to your startup ever again.

Being at the helm of a startup means there are many aspects for you to handle at once, however, any kind of IT issue should be your priority. Luckily for you, if you follow all these steps, your software problem is very likely to disappear at the speed of light. Be sure to prevent this problem from ever having to occur again.