Cindy,

Our free technical support is available at https://www.companionlink.com/support/contact.html – there’s a phone number or form you can fill out for help. The $99 is for premium level support.

In your case, I may be able to help you out right here. One your HTC, open DejaOffice. Then, go to Settings, then Sync Settings. With the Sync Type set to Wi-Fi, you’ll see an option called “WiFi Settings” – that’s where you’ll find your phone’s IP address and device name.

Hope that helps!

David

I am having issues also and my 14 days is running out but each time I go to the site it states there is free support I do NOT see the free support….$99/year and form to fill out with a number that is received after registering……do you have to register first and is there a charge/are you subscribing when you register?  I could get to a point and it was asking me the IP address of my phone—-do not know where to find this on my phone neither does my US Cellular representative know where to find it!!  I have a Desire HTC android phone.  Would welcome ANY help.  Thanks.

If you describe what’s happening in more detail (including your sync setup – phone, database, etc) I may be able to help you here. Of course, you can always contact our Support Team directly at https://www.companionlink.com/support/contact.html

I am having a similar problem.
Address book stopped syncing. I am at newest version of companiln link 

 Sorry to hear that. We do offer free support via https://www.companionlink.com/support/contact.html if you’d like some help getting it running properly!

Sorry to hear you’re having issues. If you contact our Support Team via https://www.companionlink.com/support/contact.html with the details of the issue, they’ll be more than happy to help!

Have you followed the steps outlined here (https://www.companionlink.com/blackberry/bb6.html) regarding what to do after upgrading to a new version of CompanionLink? That should help, but if it doesn’t, let me know!