Difference between revisions of "Samsung Android USB connection not detected"
From CompanionLink Support
(Created page with "'''Symptoms''' * When attempting to sync a Samsung Android phone via DejaConnect you receive the error message "Unable to connect to DejaOffice". * When connecting a Samsung An...") |
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'''Solution''' | '''Solution''' | ||
| − | #Make sure [[Enable Android USB Debugging Mode|USB Debugging]] is enabled on your phone.<br> | + | #Make sure that [[Enable Android USB Debugging Mode|USB Debugging Mode]] is enabled on your phone.<br> |
#If turning on USB debugging does not resolve the problem, the following will sometimes work | #If turning on USB debugging does not resolve the problem, the following will sometimes work | ||
::'''a.''' Disconnect your phone from your PC. | ::'''a.''' Disconnect your phone from your PC. | ||
Revision as of 15:30, 28 August 2012
Symptoms
- When attempting to sync a Samsung Android phone via DejaConnect you receive the error message "Unable to connect to DejaOffice".
- When connecting a Samsung Android device to your PC, the device does not display in Windows Device Manager.
- Windows may also display an error indicating that a USB device has malfunctioned.
Solution
- Make sure that USB Debugging Mode is enabled on your phone.
- If turning on USB debugging does not resolve the problem, the following will sometimes work
- a. Disconnect your phone from your PC.
- b. In your Samsung phone dialer, dial *#7284# to open the PhoneUtil screen.
- c. Under the USB heading, toggle from PDA to MODEM then back to PDA.
- d. Choose the option to SAVE and RESET. Your phone will restart.
- e. Reconnect your phone to the PC.