View source for Samsung Android USB connection not detected

'''Symptoms'''

* When attempting to sync a Samsung Android phone via DejaConnect you receive the error message "Unable to connect to DejaOffice".

* When connecting a Samsung Android device to your PC, the device does not display in Windows Device Manager.

* Windows may also display an error indicating that a USB device has malfunctioned.

'''Solution'''

#Make sure that [[Enable Android USB Debugging Mode|USB Debugging Mode]] is enabled on your phone.<br>
#If turning on USB debugging does not resolve the problem, the following will sometimes work
::'''a.''' Disconnect your phone from your PC.
::'''b.''' In your Samsung phone dialer, dial '''*#7284#''' to open the '''PhoneUtil''' screen.
::'''c.''' Under the USB heading, toggle from '''PDA''' to '''MODEM''' then back to '''PDA'''.
::'''d.''' Choose the option to '''SAVE and RESET'''. Your phone will restart.
::'''e.''' Reconnect your phone to the PC.