Difference between revisions of "DejaOffice for iPhone/iPad - Send a log"
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# Verify both the "Logging" and the "Debug Logging" options in the on position. Change them both to "ON" if they are not. | # Verify both the "Logging" and the "Debug Logging" options in the on position. Change them both to "ON" if they are not. | ||
# Navigate back to the main DejaOffice screen. | # Navigate back to the main DejaOffice screen. | ||
| − | # | + | # Reproduce the issue you are having (i.e. Run a sync). |
# After the Sync is complete tap Settings>Log. | # After the Sync is complete tap Settings>Log. | ||
# Select the email log to Support option. | # Select the email log to Support option. | ||
Revision as of 16:58, 22 November 2011
[AB44864] In order further troubleshoot the issue you are having we need to get a DejaOffice Log file from your Apple device. Please follow the steps below to turn on the Logging feature and email the log file to the DejaOffice support team.
- Open DejaOffice and tap Settings and select the Log option.
- Verify both the "Logging" and the "Debug Logging" options in the on position. Change them both to "ON" if they are not.
- Navigate back to the main DejaOffice screen.
- Reproduce the issue you are having (i.e. Run a sync).
- After the Sync is complete tap Settings>Log.
- Select the email log to Support option.
- A new email template will appear. Please send the email to this address.
If you have a case or ticket number, please include it in the subject line of your email.