CompanionLink Support Center

IPhone - iPad - iOS Wi-Fi Error Unable to Connect to Remote Device

Issue: After successfully synchronizing an iPhone or iPad, the next sync does not work with the message "Unable to Connect to remote Device" on the PC.

Cause: With iOS 4.0 and higher, multitasking allows you to close DejaOffice while it is still processing a sync. When this happens, it puts DejaOffice in a state where it can't see the next sync.

Solution: Force the app to close.

  1. From the Home screen, double-click the Home button to display recently used apps.
  2. Tap and hold the DejaOffice app until a red minus appears. Tap the red minus to force close it.
  3. Tap on the Home screen, above, to return.

This should allow the next Wi-Fi sync to run normally.

This issue will be fixed in a pending release - DejaOffice for iOS 1.2.9


More Info: If this does not work, please refer to our troubleshooting guide - http://www.companionlink.com/support/kb/IPhone/iPad/iOS_Wi-Fi_Unable_to_Connect_to_Remote_Device_%28Advanced%29