How to track SMS Text History using DejaOffice CRM for Android

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Installing DejaHelper

Due to a recent Android Play Store change, to track SMS and Call History via DejaOffice, you will need to install the DejaHelper app directly from our site. You will be prompted to install DejaHelper if you enable any of the History options in DejaOffice that require it. To Enable:

  1. Open DejaOffice.
  2. Tap Settings.
  3. Tap History Settings.
  4. Enable one of the DejaOffice History Settings (Add Journal After Call or Collect SMS).


Use the following guide for detailed help with Installing DejaHelper. Please note that DejaHelper and SMS History are only available on Android Devices.

Collecting SMS Text History

For a video guide to collecting SMS Text History, click Here.

To enable SMS history collection, if you have already installed DejaHelper:

  1. Open DejaOffice.
  2. Tap Settings.
  3. Tap History Settings.
  4. Select the top option for Collect SMS and choose "DejaOffice Contacts". This will collect SMS for Contacts in DejaOffice.
  • If you are prompted for a DejaOffice\DejaHelper permissions here, select Allow for each.


Combining and Reading Past SMS

To collect SMS Text History from past texts, enable the following option:

  1. Open DejaOffice.
  2. Tap Settings.
  3. Tap History Settings.
  4. Select "Read Past SMS"
  5. Select the date range of Past SMS to read.
  • The further back your date range selection, the longer the read will take.

Combine SMS by Date: Before reading the Past SMS you can enable the new option to Combine SMS by date. This option will merge all text history into a single history item by a days worth of texts. If this option is not selected, each text will appear as an individual history entry in DejaOffice.