New RunStart configuration service

Hands-free configuration can’t get easier than this.

CompanionLink recently released a new configuration service called RunStart.  The service enables CompanionLink technicians to log in to your PC and completely configure your sync for you.  It’s like hiring a professional tech to set everything up for you. You can just sit back and watch.

Currently, RunStart is available for customers using Palm Desktop, Microsoft Outlook, and ACT!.

Details and pricing available here.

Use Google Sync with ACT! and get free mobile sync

Welcome to the new world of free mobile sync, courtesy of Google.  Google has released a free over-the-air (OTA) sync service for phones.  This rivals existing Exchange/BlackBerry Enterprise configurations that are expensive for companies to buy and maintain.  Now, all you need to do is sync ACT! data with Google, and you’re done.  Google will handle the rest.  The great part is that this can work for one user or scale to an entire organization.
How it works:
CompanionLink can sync ACT! data to a user’s Google account.  Once this data is in the Google account, Google’s new sync service will automatically sync the data to the user’s phone, over-the-air.
Data is synchronized to the native address book and calendar application on the phone.  This guarantees that all the alarms, reminders, and basic features like Caller ID work great with your ACT! data.
Also, this sync process works two-ways.  So if the user were to change data on their phone, the data would sync back to their Google account and back to the ACT! database using CompanionLink.
Wait, what’s the catch?
There is none, unless you think setting up a free Google account is a catch.  But, it’s hard to argue with something that’s free.  And it’s hard to argue when you look at the other option: setting up Exchange and BlackBerry Enterprise Server (if your clients are syncing with BlackBerry devices).
What phones work with Google’s sync service?
Google covers over 75% of the phone market, including iPhone, BlackBerry, Windows Mobile, and Symbian devices.
What CompanionLink products do I need?
You’ll need CompanionLink Express or Professional if you’re configuring single users.  If you have a site with multiple users, DoubleLook Enterprise is the best solution.  It will run on one PC and sync data for all your users (this is known as a server-side solution).
How do I get started?
1. Make sure you have a Google account set up for the user.
2. Make sure you have a CompanionLink product that will sync with Google.  Configure it to sync the PIM (i.e., ACT!) with the user’s Google account.
3. Visit m.google.com/sync from the user’s phone to configure the free OTA mobile sync with the Google account.
I have questions.  Who can I ask?
Just reply to this email.  We’ll be in touch within 24 hours!

Welcome to the new world of free mobile sync, courtesy of Google.  Google has released a free over-the-air (OTA) sync service for phones. This rivals existing Exchange/BlackBerry Enterprise configurations that are expensive for companies to buy and maintain.  Now, all you need to do is sync ACT! data with Google, and you’re done.  Google will handle the rest.  The great part is that this can work for one user or scale to an entire organization.

How it works:

CompanionLink can sync ACT! data to a user’s Google account.  Once this data is in the Google account, Google’s new sync service will automatically sync the data to the user’s phone, over-the-air.

Data is synchronized to the native address book and calendar application on the phone.  This guarantees that all the alarms, reminders, and basic features like Caller ID work great with your ACT! data.

Also, this sync process works two-ways.  So if the user were to change data on their phone, the data would sync back to their Google account and back to the ACT! database using CompanionLink.

Wait, what’s the catch?

There is none, unless you think setting up a free Google account is a catch.  But, it’s hard to argue with something that’s free.  And it’s hard to argue when you look at the other option: setting up Exchange and BlackBerry Enterprise Server (if your clients are syncing with BlackBerry devices).

What phones work with Google’s sync service?

Google covers over 75% of the smartphone market, including iPhone, BlackBerry, Windows Mobile, Symbian, Google Android, and Palm Pre devices.

What CompanionLink products do I need?

For a single-user license, you can use CompanionLink Express or Professional.  If you have a site with multiple users, DoubleLook Enterprise is the best solution.  It will run on one PC and sync data for all your users (also known as a server-side solution).

How do I get started?

1. Make sure you have a Google account set up.

2. Make sure you have a CompanionLink product that will sync with Google.  Configure it to sync the PIM (i.e., ACT!) with the user’s Google account.

3. Visit m.google.com/sync from the user’s phone to configure the free OTA mobile sync with the Google account.

Google taking aim at Exchange with Google Apps Connector for BES

Google just announced a connector product that will fight head-to-head with the traditional Exchange/BES corporate configurations that most mid- to large-size companies rely on for their email, contacts and calendar sync.

Google Apps Connector for BES is a solution that allows you to get “push sync” of your Google Apps contacts, calendar and email to the native fields on your BlackBerry.  This is big because it’s like getting the reliable push sync of BES without having to invest in Microsoft Exchange.

Here’s what you get with this new connector solution by Google:

# Messages sent to your Gmail inbox are pushed to your BlackBerry within 60 seconds.
# Emails read/deleted on your BlackBerry are marked as read/deleted in Gmail, and vice-versa.
# Synchronize BlackBerry folders with labels in Gmail.
# Search for email addresses and phone numbers of other users on your company domain.
# View your Google Calendar schedule on your native BlackBerry application, with one-way synchronization from Google Calendar to your BlackBerry device.
# Contacts in Gmail are automatically synchronized with your BlackBerry address book.
  • Contacts in Gmail are automatically synchronized with BlackBerry address book.
  • View your Google Calendar in your BlackBerry calendar, with one-way synchronization from Google Calendar to your BlackBerry. 
  • Messages sent to your Gmail inbox are pushed to your BlackBerry within 60 seconds.
  • Emails read/deleted on your BlackBerry are marked as read/deleted in Gmail, and vice-versa.
  • Synchronize BlackBerry folders with labels in Gmail.
  • Search for email addresses and phone numbers of other users on your company domain.

Users of CompanionLink software are in for a real treat.  With CompanionLink, you can plug into this fancy push sync system even if you use desktop software like ACT! by Sage, Microsoft Outlook, Lotus Notes, GroupWise, or Palm Desktop.  

CompanionLink will sync your desktop software with your Google Apps account.  Once data is in the Google Apps account, the Google Apps Connector for BES along with your BES will do the rest. 

Essentially, you can use your desktop software as part of your enterprise-level push sync solution for as low as $29.95.

Picture sync

In the coming days, we’ll be launching the ability to sync pictures with phones.

We’ll support picture sync for the following software:

ACT! by Sage
Outlook
Palm Desktop
Lotus Notes

We’ll support picture sync with the following phones and mobile platforms:

BlackBerry
Windows Mobile (via Outlook)
Palm
Google 

We’ll now be able to see who’s calling instead of trying to remember faces!

Palm Desktop to Palm Pre sync

[youtube https://www.youtube.com/watch?v=EWwQhS1OhNw]

CompanionLink will be offering a way for Palm Desktop users to sync their data with the Palm Pre phone.  All you need is CompanionLink for Google ($29.95, one-time purchase) and a free Google account.

So how does it work?

1. CompanionLink will sync Palm Desktop with your Google account.

2. Your Palm Pre will sync with your Google account, over-the-air.

Two-way sync ensures that all your data is updated regardless of where you change it: in Palm Desktop, in Google, or on your Palm Pre.

Outlook to Palm Pre sync

[youtube https://www.youtube.com/watch?v=n0NzQsyN2Jw]

CompanionLink will be offering a way for Outlook users to sync their data with the Palm Pre device.  All you need is CompanionLink for Google ($29.95, one-time purchase) and a free Google account.

So how does it work?

1. CompanionLink will sync Outlook with your Google account.

2. Your Palm Pre will sync with your Google account, over-the-air.

Two-way sync ensures that all your data is updated regardless of where you change it: in Outlook, in Google, or on your Palm Pre.

Read the full press release about this solution.

Sync Lotus Notes with Google

For less than $30, you can get a complete two-way wireless sync system between Lotus Notes, Google and your phones.

CompanionLink for Google works as a two-way sync connector between Lotus Notes and Google.  Users can then use Google Sync (Beta) to sync data over-the-air with their phones.

CompanionLink for Google allows Lotus Notes users to sync their contacts, phone numbers, email addresses, calendar events, calendar details, contact notes, and alarms and reminders with their Google or Google Apps account. Complete two-way sync ensures that any change to data in either Lotus Notes or in Google is automatically updated.

Once Lotus Notes data is in Google, users can use the free Google Sync (Beta) service to push data to their iPhone, BlackBerry or Windows Mobile device. CompanionLink for Google ensures that any changes made on the phones will sync back with the Lotus Notes database.

Syncing overdue tasks in Google

When you sync overdue Outlook tasks to your Google account using CompanionLink, they now get summarized into a sorted list (by date) and entered as a calendar event for the current day.  The calendar event is called Overdue Tasks.

This is extremely useful for people who use Outlook tasks with Google, and tend to lag behind the due dates they set on those tasks.  Previously, you would loose sight of those tasks as they fail to show up on your calendar after a certain point in time.  The latest build of CompanionLink for Google fixes that by having all overdue tasks summarized for you in a single calendar event.

Here’s a screenshot of how Overdue Tasks look in your Google calendar.

CompanionLink to support the Acer Tempo smartphone series

Acer just announced a new line of smartphones called the Acer Tempo series.  All devices will be based on the Windows Mobile platform and will span the spectrum from low-end consumer devices to high-end business devices.

One device will even boast dual-SIM card capabilities so users can associate two different numbers (e.g., business and personal) with one phone.

Since CompanionLink supports all devices on the Windows Mobile platform, we will support these Acer devices from Day 1.

More info about Acer Tempo can be found here.

$129 for 12 months of Premium Support

UPDATE: As of June 1, 2011, Premium Support is now $129.

Free support is great when you have time. But what if you’re in a hurry to get answers?

CompanionLink’s Premium Support is like hiring a personal technician for your sync needs. Get in front of the support queue and speak with a single dedicated specialist. It is the fastest way to get your support issues resolved!

Here’s what you get:

# Front-of-the-line privileges for phone and email queues
# Single point of technical contact
# Senior customer-focused specialists on specific PIM/PDA setups
# Dedicated toll-free number
# Guaranteed next-day service on voice messages left during non-business hours

Read more here.