Thanks for the update. Optimized sync requires the Outlook API to reflect the updated data. Some combinations of Outlook when used with Exchange (O365) do not report items that are changed. The daily sweep will get the changes, but sometimes that is not the best. So turning off will work for you also.

I’m seeing problems with the added contacts – it is not picking up the added files unless I re-read the data on the next sync. This has been an issue for quite some time, so I disabled the optomized sync.

Jim, thanks for the test result.

There are in fact two superfast systems. One involves Adds and Changes. In Outlook, we recognize these by having an updated “Modify” date. This is a column in Outlook and you can view it if you set your settings to Column view. It looks like this is working 100% for you.

We have a secondary system for deletes. In Outlook a deleted record is not actually deleted, but instead is moved to the Deleted Items folder. However, even though the record is changed,, the Modified field of the record is not updated. Again, you can verify this by looking at the column view. In my mind this is a bug, because the record has been changed (the folder is changed) but not marked as modified.

Superfast mode looks at modified dates, and since the deleted record is not marked as modified it is not picked up by this system. So we have a second system which sweeps periodically for deletes. The slowest case is that it sweeps once a day. For local folders (not exchange folders) it sweeps more often than that. This is because the sweep is a hefty process and not fast.

To make things more complex, Exchange folders and Outlook local folders (PST) are handled differently. I’m assuming you are using local folders here.

I hope this explanation helps. Thanks for your reply.

Interesting. Thanks for sharing. I’ll ask the R&D team to look into this. It looks like you have resolved the immediately issue. If there is anything else you need help with, please email me at social@companionlink.com.

After upgrading phone and PC got duplicated events and contacts. A wipe and sync sopped after 850 contacts… I used USB sync with the same results. There is some problem regarding a time-out. I solved this by artificially creating some activity in my phone’s deja office.

Can you describe your issue in more detail? Is it not syncing at all? Is it too slow? What’s your specific problem?

Optimized Update Sync (OUS) is our way to sync only the changes to your data since the last time you synchronized. The result is a faster a faster sync process.

Instead of sending and parsing over the full data set during the sync process, OUS keeps track of the changes to data. It syncs only those changes and doesn’t pass/parse the full data set. If OUS set to “off”, CompanionLink will always read all data in the database during synchronization.

Optimized Update Sync (OUS) is our way to sync only the changes to your data since the last time you synchronized. The result is a faster a faster sync process.

Instead of sending and parsing over the full data set during the sync process, OUS keeps track of the changes to data. It syncs only those changes and doesn’t pass/parse the full data set. If OUS is set to “off”, CompanionLink will always read all data in the database during synchronization.

Meant to say data, not “dates”

You did not answer Recaslte’s question…what is Optimized Update Sync and what does it do? Why is it faster? If all the same dates is synched, why is it offered as an option?
Ther was no informaton on the link provided.